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Property Customer Support Specialist

1 month ago

Weybridge, Surrey, United Kingdom APW Lettings Full time
About the Role

The Property Customer Support Specialist will be responsible for providing exceptional customer service to clients and customers in a fast-paced environment.

Key responsibilities include:

  • Front-line customer service support, responding to queries and resolving issues promptly and efficiently.
  • Liaising with clients and customers via telephone and face-to-face interactions, building strong relationships and ensuring a high level of satisfaction.
  • Providing ad-hoc assistance in the negotiation process, supporting sales teams to achieve targets.
  • Meeting and greeting visitors to the branch, making a positive first impression and setting the tone for excellent customer service.
  • Maintaining an exceptional standard of customer service, adhering to company standards and best practices.
  • Assisting with administrative tasks as required, including data entry, document management, and record-keeping.
Qualifications & Experience

To be successful in this role, you will need:

  • Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
  • Excellent communication skills, both written and verbal.
  • A customer-focused approach, with a passion for delivering outstanding service.
  • Strong administration skills, with attention to detail and organizational abilities.
  • The ability to work effectively in a team environment, contributing to a positive and supportive culture.
  • A current driving license, enabling you to travel to meetings and appointments.
What We Offer

In return for your hard work and dedication, we offer a competitive salary of £25,000 per annum, plus benefits including:

  • A comprehensive training program, designed to help you develop your skills and knowledge.
  • Ongoing support and feedback, to ensure your success in the role.
  • A dynamic and inclusive work environment, where everyone is valued and respected.