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Careline and Response Officer
2 months ago
About the Role
We are seeking a compassionate and skilled Careline Response Officer to join our team. As a vital link between our vulnerable customers and the support services they need, you will be responsible for handling emergency and non-emergency calls, attending customer homes to assist those who have fallen, and liaising with emergency responders and healthcare providers.
Key Responsibilities
- Provide a professional, caring, and consistent service to customers through phone and in-person interactions.
- Use specialized equipment to safely lift customers who have fallen.
- Liaise with emergency responders, healthcare providers, and other services to ensure customers receive the support they require.
Requirements
- Excellent communication skills and the ability to interact sensitively with people of all ages and abilities.
- Experience working under pressure and using your own initiative, with minimal supervision.
- Proficiency in using computer systems to accurately input and retrieve information.
- A current driver's license that allows you to drive vehicles with a manual gearbox.
Our Offer
- A competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- The chance to be part of a growing, dynamic organization making a tangible impact in our community.
How to Apply
Please download and complete the application form below and return it by email to the specified address. Your application must be received no later than the closing date shown below.
