Exceptional Customer Service Representative

3 weeks ago


Glasgow, Glasgow City, United Kingdom ARTA Full time

About ARTA

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ARTA is Scotland's leading hospitality group, boasting a diverse collection of over 40 venues across the country. Our portfolio includes bars, restaurants, hotels, and more, offering an unparalleled experience for our customers.

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The Role

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We are seeking an exceptional customer service representative to join our team as a Festive Floor Staff member. In this role, you will be responsible for providing consistently excellent customer service, involving yourself in all aspects of service, setting up, serving customers, liaising with kitchen staff, and cleaning down after service.

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Responsibilities

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  • Provide exceptional customer service to ensure customer satisfaction and loyalty.">
  • Involvement in all aspects of service, including setting up, serving customers, and cleaning down after service.">
  • Liaise with kitchen staff to ensure seamless service delivery.">
  • Promote sales to maximise customer spend.">
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Requirements

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To succeed in this role, you will need:

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  • Experience in a similar role.">
  • A great personality and the ability to work effectively as part of a team in a social environment.">
  • Availability to work shifts, including evenings and weekends, as per business needs.">
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Benefits

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You will enjoy:

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  • TRONC electronic tips - our staff keep 100% of tips earned in venues.">
  • Wagestream - stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.">
  • 30% off food and cinema tickets in all of our venues across Scotland.">
  • Hotel and apartment discounts.">
  • Access to Scotsman Perks Benefits Portal.">
  • Staff meals on duty.">
  • Flexible working opportunities.">
  • Career development through our Scotsman Steps training programme.">
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Estimated Salary: £20,000 - £25,000 per annum (dependent on experience)

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This salary estimate is based on industry standards and takes into account the location and requirements of the role.

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Language

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The original language code is en.



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