Network and Systems Technician
6 days ago
Onyx-Conseil's IT team is dedicated to providing exceptional support to our internal staff members. We are seeking a highly skilled Network and Systems Technician to join our team.
The ideal candidate will have a minimum of 12 months experience working within IT Support and possess excellent analytical and problem-solving skills.
Job DescriptionThe role of Network and Systems Technician involves ensuring the smooth running of Onyx-Conseil's IT technical resources and supporting internal staff members with any hardware or software issues. Key responsibilities include:
- Administration of in-house software;
- Desktop support and troubleshooting in Windows Server 2008/2012/2016, Windows 10/8/7 environments;
- Support for deployed printers, scanners and other peripherals across the network;
- Support for remote working arrangements through Microsoft Terminal Services;
- Support for company mobile phones or other mobile devices;
- Maintenance of a comprehensive asset register and warranty database;
- Support for security systems linked to the IT network;
Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday, with a 3/2 hybrid working pattern after probation.
RequirementsTo be successful in this role, you will need:
- A minimum of 12 months experience working within IT Support;
- Knowledge of Windows based operating systems and troubleshooting common problems;
- Understanding of network infrastructure and technology;
- Understanding of computer hardware and peripherals;
- Analytical and problem-solving skills are essential across a broad spectrum of ICT disciplines;
- Ability to prioritise work received via telephone, email and helpdesk based on business or user impact;
- Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times;
We offer a competitive salary of £28,000 per annum, plus a range of benefits including:
- 23 days holiday a year, rising to 26 days, plus public/bank holidays;
- Extra day's holiday for your birthday after 2 years' service;
- 3 holiday buy backs per year after 1 year of service;
- Private medical insurance after 2 years' service;
- Enhanced Maternity leave payment if you have over 1 year's tenure, further enhanced at over 4 years' service;
- 24/7 onsite Gym access;
- Active training culture and various groups and events such as Diversity and Inclusion;
- Other benefits including Employee Assistance Programme, free fruit & annual (optional).
Salary estimate: £26,000 - £32,000 per annum.
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