Sherborne Crew Team Lead

3 weeks ago

Sherborne, Dorset, United Kingdom FatFace Full time
About the Role

We are seeking a highly motivated and experienced Crew Team Leader to join our team at FatFace Sherborne. As a key member of our management team, you will play a vital role in ensuring the safe and efficient running of the store, while delivering exceptional customer service and driving sales.

Key Responsibilities
  • Provide exceptional customer service, utilising your knowledge to help customers find the best products to suit their needs.
  • Resolve customer issues effectively and efficiently, ensuring a positive experience for all customers.
  • Process POS transactions and maintain a high level of customer satisfaction at the tills.
  • Build loyalty and drive sales through effective use of our loyalty programme.
  • Delegate tasks and demonstrate leadership skills to team members, while maintaining a high level of store standards.
  • Analyse data and make informed decisions to drive commercial success.
  • Ensure the store is visually appealing, maintaining company standards through product presentation, replenishment, and store housekeeping.
  • Safeguard the business by ensuring full compliance with policy, procedure, loss prevention, and health & safety.
Requirements
  • Proven ability to lead a team and demonstrate leadership skills.
  • Experience in a customer service environment, with a strong focus on sales and customer satisfaction.
  • Proven experience with POS management, daily banking procedures, and meeting deadlines.
  • Excellent interpersonal, organisational, and communication skills.
  • A collaborative and positive attitude, with a can-do approach.
  • Ability to work productively in a high-pressure environment, with a strong focus on customer satisfaction.
What We Offer
  • 25 days holiday plus bank holidays.
  • Generous monthly discount allowance.
  • Perkbox, our online platform offering amazing discounts, home workouts, and wellbeing content.
  • THRIVE, our learning management system, with access to thousands of learning resources.
  • Dental insurance (employee-funded).
  • Pension scheme.
  • EAP support, available 24/7.
  • Sick pay allowances.
  • Sabbatical leave, in line with service.
  • Enhanced family-friendly policies, including maternity leave.
  • Refer a friend scheme.

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