Account Resolution Expert
1 week ago
About the Opportunity
beBee Professionals is seeking a talented Account Resolution Expert to join our team in Woking, United Kingdom.
About the Role
The successful candidate will be responsible for handling complex customer inquiries, resolving issues efficiently, and escalating when necessary.
Key Responsibilities:
- Customer Inquiry Handling: Handle high-volume customer inquiries via phone, email, and chat.
- Issue Resolution: Resolve customer complaints efficiently and escalate when necessary.
- Order Processing: Process customer orders and manage account information.
- Record Keeping: Keep records of customer interactions and follow-up tasks.
Requirements:
- Previous Experience: Previous experience in a customer service role is preferred.
- Communication Skills: Excellent communication and problem-solving skills.
- Technical Skills: Proficiency in Microsoft Office and CRM systems.
- Work Style: Ability to work both independently and as part of a team.
Benefits:
- Competitive Salary: A competitive salary of approximately £38,000 per annum.
- Pension Scheme: Pension scheme and healthcare benefits.
- Training Opportunities: Training and development opportunities.
- Flexible Working Options: Flexible working options.
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