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Apprentice ICT Specialist

2 months ago

Chipping Norton, Oxfordshire, United Kingdom CV Library Full time

The Role: Technical Support Specialist

Salary up to £36k DOE

Generous Company Pension Contribution

Precision People is seeking a highly motivated and technically skilled Service Support Specialist to provide technical support for their in-vehicle and out-station camera systems and back-office software.

Key Responsibilities
  1. Provide first-line technical support to customers experiencing issues with in-vehicle and out-station camera systems and back-office software.
  2. Collaborate with internal teams (DevOps) to ensure customer satisfaction.
  3. Stay up-to-date on the latest technologies related to in-vehicle camera systems and back-office software.
  4. Participate in ongoing training programs to maintain technical expertise.
  5. May provide on-site technical support to customers when necessary (depending on location).
The Right Person

The successful Service Support Specialist will have a minimum of 2 years of experience in technical support, preferably in a hardware and software environment as well as the following key skills:

  1. Strong understanding of computer hardware and software principles.
  2. Experience troubleshooting electronic devices and software applications.
  3. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  4. Strong working knowledge of Linux systems a plus.
  5. Strong working knowledge of network infrastructure.
  6. Experience with video surveillance systems and software a plus.