ERP Support Specialist

1 month ago


West Midlands Combined Authority, United Kingdom Ambis Full time
ERP Support Role at Ambis

Ambis is a leading ERP software company that offers innovative solutions to clients in a niche market. We are seeking an experienced ERP Support Specialist to join our team.

The ideal candidate will have a strong background in ERP application support, with experience in managing a team and providing excellent customer service. They will be responsible for taking and logging customer calls and emails, understanding client issues, and resolving problems in a timely manner.

We are looking for someone with a solid understanding of ERP software, including Epicor, Sage 200, Exchequer, NetSuite, Business Central, Infor, PS Financials, Sage 1000, SAP Business One, Pinewood, Access Accounts, QAD, Intact IQ, Kerridge K8, Orderwise, Protean, Priority ERP, and FinancialsLive.

The successful candidate will have at least 12 months of experience in ERP application support and will be able to work effectively in a hybrid environment with 3 days in the office.

We offer a competitive salary range of £32K to £42K depending on experience, and the opportunity to work with a reliable and trustworthy software company that delivers up-to-date ERP solutions.

Key Responsibilities:

  • Provide excellent customer service and support to clients
  • Manage a team of support analysts
  • Take and log customer calls and emails
  • Understand client issues and resolve problems in a timely manner
  • Work effectively in a hybrid environment

Requirements:

  • At least 12 months of experience in ERP application support
  • Strong understanding of ERP software
  • Excellent customer service and communication skills
  • Ability to work effectively in a team


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