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Senior Claims Handler
2 months ago
We are seeking a highly skilled and experienced Senior Claims Handler to join our Fleet and Specialist product team at Acorn Insurance Ltd. As a key member of our team, you will be responsible for proactively managing a portfolio of Fleet and Specialist products in motor claims from start to settlement.
Key Responsibilities- Validate all claims for indemnity and fraud, ensuring accurate and timely decision-making.
- Assess liability, including communication of our decision, to ensure effective claim resolution.
- Establish and maintain relationships with claimants and representatives, ensuring timely communication and key information gathering.
- Accurately assess quantum claims using relevant tools and resources.
- Identify opportunities to minimize indemnity spend through commercial decision-making.
- Proactively manage diaries to monitor and progress cases, ensuring timely resolution.
- Apply and investigate to ensure accurate reserves in line with company guidelines.
- Account for own performance against set objectives, adhering to best practice and key strategies.
- Effectively manage files and portfolios, ensuring accurate and up-to-date information.
- Assist with coaching and mentoring of less experienced handlers, promoting knowledge sharing and development.
- Strong insurance background with a working knowledge of indemnity.
- Persuasive, strong, and confident communicator with the ability to relationship manage.
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
- Motivated self-starter with a strong work ethic.
- Ability to work as part of a team, promoting collaboration and open communication.
- Ability to work in a culture of openness, trust, and respect.
- Strong organizational skills with the ability to prioritize tasks and manage multiple projects.
- Ability to fact-find and analyze information to result in accurate decision-making.
- Significant PI and/or credit hire claims experience, commercial market awareness, and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules, and hourly rate costs.
- Experience of handling injury claims outside of the Low Value Personal Injury claims Portal.
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
What We Offer- Enhanced annual leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service.
- Additional buy and sell holidays.
- Company sick pay scheme.
- Company-paid maternity and paternity leave.
- Generous company pension scheme.
- High street vouchers and discounts.
- Fresh fruit deliveries twice a week.
- £250 refer-a-friend bonus.
- Cycle to work scheme.
- Free eye test vouchers and a contribution towards the frames.
- Free self-development and qualifications via Magpie Learning.
- A comprehensive mental health support system, including a wide network of mental health first aiders and free counseling sessions.
- Regular employment engagement, including ongoing competitions with fantastic prizes.
- Charity fundraising events.
