Game Support Representative
5 days ago
We are seeking a highly motivated and customer-focused Player Support Specialist to join our team at Jagex Limited. As a key member of our support team, you will play a crucial role in ensuring that every interaction with our players is positive and enhances their loyalty to our brand.
Key Responsibilities- Resolve Player Queries: Respond to player inquiries in a professional, timely, and quality-driven manner, ensuring maximum player satisfaction.
- Account and Payment Support: Assist players with account and payment issues, providing clear and concise solutions.
- Duty of Care: Reach out to players under our Duty of Care policies, ensuring their needs are met and their experience is enhanced.
- Identify and Resolve Issues: Identify player issues and act as the 'Voice of the Player', providing recommendations for solutions and improvements.
- Project Work: Undertake general project work as needed, contributing to the growth and development of our support team.
- Customer-Facing Experience: Initial experience in a customer-facing role, preferably with an online component or transferable skill sets.
- Excellent Communication Skills: Outstanding written English skills, including the ability to craft positive, personal, professional, friendly, and engaging messages.
- Critical Thinking and Attention to Detail: Exceptional critical thinking and attention to detail, with the ability to review information from various sources and make informed decisions.
- Strong Decision-Making: Strong decision-making skills, with the ability to apply sound judgment and make informed decisions.
- Great Work Ethic: A great work ethic and willingness to be accountable, with a focus on delivering high-quality results.
Jagex Limited is a thriving international games company with a growing library of forever game IPs for core gamers. We create spaces for our players to come together – with each other and with us – inside and outside of our games. We empower our players with real influence on the game's evolution, helping them belong and creating loyal forever fans.
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Gaming Support Consultant
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Senior Concept Artist
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Game Development Director
6 days ago
Cambridge, Cambridgeshire, United Kingdom Jagex Limited Full timeJob Summary:Jagex Limited is seeking an experienced Executive Producer to lead the development of a massively multiplayer online (MMO) game. As a key member of our production team, you will be responsible for overseeing the entire game development process, from concept to launch.Key Responsibilities:Develop and communicate a clear and compelling vision for...
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Game Systems Architect
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Game Systems Architect
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Producer - Unannounced Game
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Senior Quality Assurance Manager
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Game Systems Engineer
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Customer Support Representative
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Product Player Support Liaison
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