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London, Greater London, United Kingdom Octopus Energy Full timeJob Title: Management AccountantOctopus Energy Generation (OEGEN) is a leading investor in utility-scale renewable energy assets, with a global portfolio of over £6 billion. We are seeking a highly skilled Management Accountant to join our team, responsible for managing the preparation of monthly management accounts for OEGEN group entities.Key...
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Account Manager
2 months ago
About Writer
Writer is a cutting-edge generative AI platform that empowers businesses to transform their operations and drive growth. As a leader in the AI space, we've been recognized as one of the top 50 companies in AI by Forbes.
Our all-in-one solution enables customers to deploy customized AI apps and workflows that accelerate productivity, ensure compliance, and deliver enterprise-grade accuracy and security. Our suite of development tools is supported by Palmyra, our state-of-the-art family of LLMs, and our industry-leading graph-based RAG and customizable AI guardrails.
About this role
We're seeking a highly skilled Technical Account Manager to join our team. As a key member of our customer success team, you'll partner with our customers to uncover and create solutions that meet their business needs. This includes developing custom templates and working through our APIs to deliver exceptional results.
You'll work closely with our account partners, including a CSM and Implementation Manager, to support the adoption and realization of value for our largest customers. Your positivity, curiosity, and ability to create champions from early adopters will help shape our culture.
Your responsibilities
- Collaborate with the Customer Success and Implementation teams to scope use-cases that require customized solutions, validate technical feasibility, and own implementation.
- Scope customers' business and technical needs, including quantifying existing problems, understanding tools, workflows, data structure, and integration points to deliver exceptional content.
- Own the creation of custom templates, deployment of our Knowledge Graph capabilities, and act as the technical resource for customers to leverage our APIs.
- Communicate limitations and propose solutions, including scope, resource needs, and projected timelines.
- Develop and maintain a deep understanding of Writer solutions, the broader AI and LLM landscape, and our customers' ecosystems to offer prescriptive solution recommendations.
- Work closely with Engineering to QA outputs from implementation, calibrate, and iterate until optimal results are achieved.
- Ensure collateral, documentation, and processes support customers in their technical integration needs.
Requirements
- 5+ years of technical roles in SaaS, including 3+ years of experience in solutions architect or technical account management.
- Experience with generative AI and prompt engineering is a significant plus.
- Excellent communication and collaboration skills, with the ability to translate complex technical concepts into practical business language for non-technical audiences.
- Excellent collaboration skills, with experience working alongside account teams to drive custom results in a coordinated and unified manner.
Benefits
- Medical, dental, and vision coverage for you and your family.
- Paid parental leave for all parents (12 weeks).
- Fertility and family planning support.
- Flexible spending account and dependent FSA options.
- Health savings account for eligible plans with company contribution.
- Home office setup, cell phone, internet.
- Wellness stipend for gym, massage/chiropractor, personal training, etc.
- Competitive compensation, company stock options, and 401k.
Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.
