Operations Coordinator

2 days ago


Derby, Derby, United Kingdom SMS Environmental Full time
Operations Coordinator Job Description

SMS Environmental is seeking a highly organized and customer-focused Operations Coordinator to join our team in Derby. As an Operations Coordinator, you will play a crucial role in scheduling customer works for our Water Engineering team across the West Midlands and Derbyshire.

Key Responsibilities:

  • Coordinate multiple customer works in line with our planned scheduling agreement, supporting our Engineering Supervisors
  • Build key relationships with UK-wide customer site teams, arranging and scheduling site visit appointments for Engineers' planners across service delivery lifecycle
  • Complete tasks in our internal Opuz database to high levels of accuracy
  • Update client process guides for assigned client contracts
  • Troubleshoot problems and provide workaround solutions for client accounts
  • Manage customer enquiries, building key relations across internal teams to ensure highly professional client delivery
  • Collate and analyze data for KPI reporting, supporting Operations Coordinator Team Leader

Requirements:

  • Coordination or scheduling resources in a field services delivery role
  • Advanced customer service experience, with excellent English communication skills
  • Highly organized, with attention to detail
  • MS Office and/or Google Suite IT skills
  • Bespoke software package skills desirable
  • Right to work in the UK
  • Good geographical knowledge of Wales & South West regions

Why Work with SMS Environmental?

We pride ourselves on our commitment to supporting our employees in their personal growth and wellbeing. We offer a range of benefits, including competitive salary, 30 days holiday, enhanced sick, maternity, and paternity pay, and a range of employee discounts and cashback savings.

About SMS Environmental:

SMS Environmental has been one of the leading water hygiene service providers throughout the UK for over 22 years. We provide essential services to an array of domestic and commercial clients, including water testing, risk assessments, air sampling, and air conditioning maintenance.

We work closely with City & Guilds, CIBSE (CPD) Accreditation Board, and UKAS to create, review, and enhance modern water hygiene training course contents, materials, and assessments. Our employees are trained to the highest standard using a range of in-house training and external learning programmes that are accredited by City & Guilds.

We have been awarded the Investors in People accreditation since 2011 and continue to invest in our employees by supporting individuals to achieve their next step within their career.


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