Operations Coordinator

1 day ago


Derby, Derby, United Kingdom SMS Environmental Full time
Operations Coordinator Job Description

SMS Environmental is seeking a highly organized and customer-focused Operations Coordinator to join our team in Derby. As an Operations Coordinator, you will play a crucial role in scheduling customer works for our Water Engineering team across the West Midlands and Derbyshire.

Key Responsibilities:
  • Coordinate multiple customer works in line with our planned scheduling agreement, supporting our Engineering Supervisors
  • Build key relationships with UK-wide customer site teams, arranging and scheduling site visit appointments for Engineers' planners across service delivery lifecycle
  • Complete tasks in our internal Opuz database to high levels of accuracy
  • Update client process guides for assigned client contracts
  • Troubleshoot problems and provide workaround solutions for client accounts
  • Manage customer enquiries, building key relations across internal teams to ensure highly professional client delivery
  • Collate and analyze data for KPI reporting, supporting Operations Coordinator Team Leader
Requirements:
  • Coordination or scheduling resources in a field services delivery role
  • Advanced customer service experience, with excellent English communication skills
  • Highly organized, with attention to detail
  • MS Office and/or Google Suite IT skills
  • Bespoke software package skills desirable
  • Right to work in the UK
  • Good geographical knowledge of Wales & South West regions
What We Offer:
  • Competitive salary
  • 30 days holiday including bank holidays
  • Enhanced sick, maternity & paternity pay
  • Employee Assistance Plan including a 24/7 free confidential helpline
  • Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
  • Extra bonus holiday for birthday on completion of 2 years' service
  • Private Health Cover or Alternative Cash Plan on completion of 2 years' service
  • Cycle to work scheme
  • Long service rewards from 1 years' service
  • Free eye check
  • Support to gain further training and qualifications
  • Electric car scheme (salary sacrifice)
  • Nursery Vouchers scheme (salary sacrifice)

SMS Environmental is committed to recruiting, retaining, and promoting colleagues who are representative of the diversity in our local communities and we welcome applications from all candidates.

Job Types: Full-time, Permanent

Benefits

  • Company pension
  • Employee discount
  • Employee mentoring programme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Sick pay
  • Store discount
  • Transport links
  • Cycle to work
  • Nursery Vouchers
  • Electric Car Scheme
  • Healthcare scheme
  • Optical Scheme
  • Dental Scheme

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