Neighbourhood Services Officer

3 days ago


Broad Green, United Kingdom CCHA Full time

About the Role:

CCHA is seeking a skilled and dedicated individual to join our Neighbourhood Services Team as a Neighbourhood Services Officer. This is an exciting opportunity to work in a caring team, where everyone makes a difference.

Key Responsibilities:

  • Deliver a high level of customer service and effective Housing Management Service to residents and external customers.
  • Be directly responsible for a defined multi-tenure patch, working closely with colleagues to achieve excellent customer outcomes.
  • Develop and maintain effective relationships with residents, creating a caring and positive environment.
  • Work collaboratively with the team to achieve business objectives and contribute to a positive and inclusive team culture.

Requirements:

  • Experience of working in a housing or social care environment.
  • Understanding of implementing good housing management and estate management practices.
  • Ability to keep up to date with relevant housing management regulation and legislation.
  • Good IT knowledge and skills.
  • Great customer service and strong customer focus.
  • DBS check and driving licence/own car.

About CCHA:

CCHA is a small housing association based in Croydon with big goals, employing just over 50 members of staff looking after 1600 homes. We operate a hybrid working model, with a focus on delivering excellent customer service and achieving business objectives.



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