Neighbourhood Services Officer
3 days ago
About the Role:
CCHA is seeking a skilled and dedicated individual to join our Neighbourhood Services Team as a Neighbourhood Services Officer. This is an exciting opportunity to work in a caring team, where everyone makes a difference.
Key Responsibilities:
- Deliver a high level of customer service and effective Housing Management Service to residents and external customers.
- Be directly responsible for a defined multi-tenure patch, working closely with colleagues to achieve excellent customer outcomes.
- Develop and maintain effective relationships with residents, creating a caring and positive environment.
- Work collaboratively with the team to achieve business objectives and contribute to a positive and inclusive team culture.
Requirements:
- Experience of working in a housing or social care environment.
- Understanding of implementing good housing management and estate management practices.
- Ability to keep up to date with relevant housing management regulation and legislation.
- Good IT knowledge and skills.
- Great customer service and strong customer focus.
- DBS check and driving licence/own car.
About CCHA:
CCHA is a small housing association based in Croydon with big goals, employing just over 50 members of staff looking after 1600 homes. We operate a hybrid working model, with a focus on delivering excellent customer service and achieving business objectives.
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