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Quality Assurance Manager

2 months ago

Broad Green, United Kingdom ADELAIDE CARE LTD Full time
Job Description

**Job Title:** Quality Assurance Manager

**Company:** Adelaide Care Ltd

**Job Type:** Full-time

**Salary:** £45,000 - £50,000 per year

**Location:** Flexible (remote work options available)

**Job Summary:** We are seeking an experienced Quality Assurance Manager to join our team at Adelaide Care Ltd. The successful candidate will be responsible for implementing and maintaining a vision and plan for providing quality outcomes for our residents in collaboration with the leadership team and other employees.

Main Responsibilities:
  • **Provide Expert Advice:** Offer expert advice to Directors, management, and operational staff on Quality Assurance Systems and activities.
  • **Scrutinize and Monitor Operations:** Be responsible for scrutinizing and monitoring our operational activity, with a view to ensuring compliance with, and exceeding of, the standards required by current legislation, regulation, guidance, and practice standards.
  • **Proactive Quality Assurance:** Provide a proactive approach to quality assurance activities within the Quality Assurance Systems to ensure that quality of work across all of our domiciliary/residential care provision is improved.
  • **Embed Audit and Evaluation:** Make an active contribution to embed audit and evaluation into services and support a learning and continual development organizational culture.
  • **Regular Reporting:** Report regularly to senior management at quality assurance meetings.
  • **Monitor Outcomes:** Be responsible for monitoring outcomes against inspection criteria and ensuring that information is fed back to improve service delivery to meet timescales.
  • **Ongoing Casework Audit:** Provide ongoing casework audit and feedback regarding audit outcomes and tracking corrective action.
  • **System Development:** Be responsible for the ongoing development of systems for a range of audit activities to inform practice improvements and service developments and to ensure they continue to meet statutory and regulatory requirements.
  • **Feedback and Surveys:** Develop questionnaires and undertake surveys or focus groups to obtain feedback from clients and care workers, in order to inform service improvements.
  • **Data Analysis:** Work closely with the operational team to ensure data is collated from a range of sources effectively to improve quality and performance of provision.
  • **Staying Up-to-Date:** Keep up to date with research and changes in relevant legislation, guidance, regulation, or practice standards to inform best practice and best use of resources.
  • **Investigations:** Conduct investigations following the receipt of complaints, including acting as the main liaison point for complainants, inviting the staff concerned to investigatory or disciplinary meetings, and producing investigatory and/or disciplinary reports at the conclusion of the enquiries.
  • **Representation:** Represent the company at hearings conducted by the CQC and/or local authorities with regard to alleged misconduct and breaches of the CQC standards and other relevant legislation and regulations.
  • **File Audit Procedures:** Ensure that suitable file audit procedures are in place and are adhered to, thereby making our filing and record systems fit for purpose with regard to CQC and/or local authority inspections.

**Requirements:**

  • **Previous Experience:** Previous experience as a Clinical Quality Manager.
  • **Qualifications:** NVQ Level 4 in Care/Leadership and Management would be an advantage but not necessary.
  • **Comprehensive Understanding:** Must have a comprehensive understanding of national minimum standards, CQC, and Care Inspectorate regulations.
  • **Prior Knowledge:** Prior knowledge and experience of working within domiciliary and residential services.
  • **Relationship Management:** Have experience of managing relationships with central functions and operations.
  • **Time Management:** The ability to manage a busy workload and prioritize tasks on own initiative, working to tight deadlines.
  • **Communication Skills:** Highly motivated and good communication skills.
  • **Computer Skills:** Proficient computer skills in word processing, database use, and spreadsheet applications.
  • **Travel:** Able to travel to our Care Homes.

**Desired Qualifications:**

  • **Extensive Knowledge:** Extensive knowledge of quality systems within domiciliary/residential care, perhaps gained by way of previous experience as a CQC Inspector/Auditor, Team Manager, Independent Reviewing Officer, or similar quality assurance role within the Health and Social Care industry.
  • **Alternative Experience:** Alternatively, you may have gained the necessary skills and experience in a previous role as a Branch Manager in a domiciliary care company.