UPS Service Representative
6 days ago
Job Summary:
As a Clerk at United Parcel Service of America, Inc., you will be responsible for providing excellent customer service and resolving customer concerns in a timely and professional manner. You will work closely with customers, drivers, and internal departments to resolve any issues and provide a positive experience for our customers.
About the Role:
- Field customer concerns and queries
- Liaise with customers, drivers and internal departments to resolve any issues
- Take phone calls and provide a friendly welcome to customers on reception
- Take on a range of general admin duties using various UPS systems
- Work a shift from 8 am to 5 pm, with lunch break
What You'll Need:
- Excellent customer service and problem-solving skills
- Basic knowledge of Windows applications
- An excellent telephone manner
- The ability to work well under pressure, often to strict deadlines
- The flexibility to cope with changing duties and priorities – often at short notice
Employee Type: Permanent
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