Digital Platform Service Delivery Expert

1 week ago


Cambridgeshire and Peterborough, United Kingdom Whitbread Full time

Job Title: Digital Platform Service Delivery Expert

Job Summary:

We are seeking an experienced Digital Platform Service Delivery Expert to join our Digital Team at Whitbread. As a key member of our team, you will be responsible for ensuring the smooth delivery of our digital payment services, supporting our customers and business.

Key Responsibilities:

  • Manage IT Payment Service Delivery on behalf of the Digital Team, ensuring the highest level of service quality and performance.
  • Lead Post Incident Review (PIR) following major incidents relating to Payment services, identifying areas for improvement and implementing corrective actions.
  • Deliver Services in a Cost-Effective Manner, meeting budget requirements and ensuring value for money.
  • Provide Service and Supplier Governance, working with external vendors to ensure compliance with agreed standards and processes.
  • Management of Service Performance of external vendors providing IT support and service delivery, ensuring high levels of customer satisfaction.
  • Assist IT Procurement in Contract Management and Change, ensuring seamless transition of services and effective management of contractual agreements.
  • Successful Service Delivery, achieving SLA targets and ensuring high levels of customer satisfaction.

What We Offer:

  • Competitive Salary and benefits package.
  • Opportunities for Career Growth and Development, working with a leading hospitality company.
  • A Collaborative and Supportive Work Environment, with a team of experienced professionals.

About Us:

Whitbread is a leading hospitality company, operating a range of brands including Premier Inn, Beefeater and Taybarns. We are committed to delivering exceptional customer experiences and driving business growth through innovation and excellence.

How to Apply:

If you are a motivated and experienced Digital Platform Service Delivery Expert, looking to join a dynamic and fast-paced team, please submit your application, including your CV and a covering letter outlining your experience and qualifications.



  • Cambridgeshire and Peterborough, United Kingdom Praise Consultancy Limited Full time

    Unlock Business Potential with Our Digital Transformation ExpertPraise Consultancy Limited is seeking a seasoned Transformation Strategy Expert to join our Digital Business Transformation Consulting Practice. As a key member of our team, you will be responsible for driving business growth and development through digital solutions and transformation...


  • Cambridgeshire and Peterborough, United Kingdom Praise Consultancy Limited Full time

    Praise Consultancy Limited is seeking a seasoned Digital Transformation Consultant to join their team. The ideal candidate will have a solid understanding of HR and IT processes, as well as good knowledge of SAP S/4 Hana and/or Oracle Fusion solutions.The successful candidate will be responsible for directing and leading digital consulting project teams from...


  • Cambridgeshire and Peterborough, United Kingdom Service Care Solutions Full time

    Job Title: Head of Digital TrainingJob Summary:We are seeking an experienced and innovative leader to join our team as the Head of Digital Training. As a key member of our organization, you will be responsible for developing and implementing a comprehensive digital training strategy that enhances the skills and knowledge of our customer contact centre...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery ExpertMarkerstudy Insurance Services Limited is seeking a skilled Service Delivery Expert to join our team. As a Service Delivery Expert, you will play a crucial role in supporting Service Operations and the wider business through the management of Service Delivery processes.Key Responsibilities:Support the Major Incident Management and...


  • Cambridgeshire and Peterborough, United Kingdom Clinical Professionals Limited Full time

    Job Title: Drug Delivery Device Development ExpertCompany Overview:Clinical Professionals Limited is seeking an experienced Drug Delivery Device Development Expert to join our team based in Cambridge. This exciting opportunity will allow you to utilize your expertise in drug delivery device testing and development, working closely with multidisciplinary...


  • Peterborough, Peterborough, United Kingdom East of England Ambulance Service Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Digital Services team as a Digital Services Coordinator. This is an exciting opportunity to work with our team to prepare internal documentation for submission to the procurement team to buy new products and services and annual renewals.Key ResponsibilitiesAs a Digital...


  • Peterborough, Peterborough, United Kingdom East of England Ambulance Service Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Digital Services team as a Coordinator. The successful candidate will be responsible for preparing internal documentation for submission to the procurement team to buy new products and services and annual renewals.Main ResponsibilitiesPreparing and submitting...


  • Cambridgeshire and Peterborough, United Kingdom Expert Employment Full time

    Aircraft Maintenance Engineer OpportunityWe are seeking a highly skilled Aircraft Maintenance Engineer to join our team at Expert Employment.Key Responsibilities:Oversee maintenance tasks efficiently and ensure compliance with procedures.Maintain valid licenses, qualifications, and training.Support the team through briefings, safety compliance, and technical...


  • Cambridgeshire and Peterborough, United Kingdom Expert Employment Full time

    Aircraft Maintenance Engineer OpportunityWe are seeking a highly skilled Aircraft Maintenance Engineer to join our team at Expert Employment.Key Responsibilities:Oversee maintenance tasks efficiently and ensure compliance with procedures.Maintain valid licenses, qualifications, and training.Support the team through briefings, safety compliance, and technical...


  • Peterborough, Peterborough, United Kingdom East of England Ambulance Service Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Digital team as a Digital Services Coordinator. In this role, you will be responsible for preparing internal documentation for submission to the procurement team to buy new products and services and annual renewals.Main ResponsibilitiesYou will work closely with the...


  • Peterborough, Peterborough, United Kingdom East of England Ambulance Service Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Digital team as a Digital Services Coordinator. In this role, you will be responsible for preparing internal documentation for submission to the procurement team to buy new products and services and annual renewals.Main ResponsibilitiesYou will work closely with the...


  • Cambridgeshire and Peterborough, United Kingdom Expert Employment Full time

    Aircraft Maintenance Engineer RequiredWe are seeking a highly skilled Aircraft Maintenance Engineer to join our team at Expert Employment. As a key member of our maintenance team, you will be responsible for ensuring the airworthiness, safety, and performance of our aircraft.Key Responsibilities:Oversee maintenance tasks efficiently and ensure compliance...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a highly skilled Service Delivery Expert to join our team at beBee Professionals. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Key Responsibilities:Provide accurate information regarding products and services.Resolve...


  • Cambridgeshire and Peterborough, United Kingdom Expert Employment Full time

    Aircraft Maintenance Engineer RequiredWe are seeking a highly skilled Aircraft Maintenance Engineer to join our team at Expert Employment.Key Responsibilities:Oversee maintenance tasks efficiently and ensure compliance with procedures.Maintain valid licenses, qualifications, and training.Support the team through briefings, safety compliance, and technical...


  • Cambridgeshire and Peterborough, United Kingdom RLM Communications, Inc. Full time

    We are seeking a skilled Digital Communications Manager to join our team at RLM Communications, Inc. in Bedfordshire. As a key member of our marketing team, you will be responsible for developing and implementing digital strategies to engage with our audience and promote our brand.This exciting opportunity involves managing our social media presence,...


  • Cambridgeshire and Peterborough, United Kingdom Praise Consultancy Limited Full time

    Senior Manager - Digital Business Transformation ConsultingPraise Consultancy Limited is seeking a seasoned Senior Manager to join our Digital Business Transformation Consulting Practice. As a key member of our team, you will contribute to the firm's growth and development by maintaining and growing client relationships, directing consultant and client...


  • Cambridgeshire and Peterborough, United Kingdom Praise Consultancy Limited Full time

    Senior Manager - Digital Business Transformation ConsultingPraise Consultancy Limited is seeking a seasoned Senior Manager to join our Digital Business Transformation Consulting Practice. As a key member of our team, you will contribute to the firm's growth and development by maintaining and growing client relationships, directing consultant and client...


  • Cambridgeshire and Peterborough, United Kingdom Praise Consultancy Limited Full time

    Senior Manager - Digital Business Transformation ConsultingPraise Consultancy Limited is seeking a seasoned Senior Manager to join our Digital Business Transformation Consulting Practice. As a key member of our team, you will be responsible for driving growth and development in our Digital Solutions and Transformation Strategy.Key Responsibilities:Contribute...


  • Cambridgeshire and Peterborough, United Kingdom Uniphar Group Full time

    Job DescriptionUniphar Group is seeking a highly skilled and experienced professional to fill the role of Head of Customer Engagement and Digital Transformation. This position will be responsible for developing and implementing strategies to drive customer engagement and digital transformation across the organization.Key Responsibilities:Develop and...


  • Cambridgeshire and Peterborough, United Kingdom Service Care Legal Full time

    Job Title: ContrOCC Financial Systems ExpertLocation: CambridgeshireContract: Part-Time, Temporary (3-months initial)Rate: £432.15 per day PAYE // £550 per day umbrellaHours: 3 days per week - 21 hoursJob Description:Service Care Solutions are currently recruiting on behalf of a Local Authority in Cambridgeshire for a ContrOCC Specialist to join their team...