Senior User Experience Researcher

5 days ago


Bristol, Bristol, United Kingdom Amber Labs Full time
Role Overview
">At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning. Our company culture is centred around collaboration, where all colleagues work together to minimise risk and shorten delivery times.
">
">Job Summary
">We are seeking an experienced Senior User Experience Researcher to join our team as a Public Sector UX Specialist. This role will be responsible for guiding digital services through Government Digital Service (GDS) assessments, taking services from Discovery, Alpha, Beta to Live. The successful candidate will have a proven track record of user research experience in the public sector context, with a strong understanding of GDS standards and ability to lead multidisciplinary teams effectively.
">
">Main Responsibilities
">
  • Represent the voice of the user throughout the product development lifecycle.
  • Guide digital services through Government Digital Service (GDS) assessments.
  • Approach user engagement from a design-led perspective.
  • Collaborate with Product Managers, Content Designers, and Interaction Designers.
  • Analyse and synthesise research data to inform decision-making.

">Requirements
">
  • Bachelor's degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Sociology).
  • Proven experience as a User Researcher in a public sector context.
  • Familiarity with GDS standards and experience guiding services through assessments.
  • Excellent communication and collaboration skills.

">Benefits
">
  • Join a rapidly expanding startup where personal growth is a part of our DNA.
  • Benefit from a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance through Aviva.
  • Enjoy the benefits of a company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.

">Diversity & Inclusion
">At Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all.

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