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Support Services Manager
2 months ago
About the Role:
Right Property Solutions (NW) Ltd. is seeking a highly skilled and experienced Support Services Manager to oversee the delivery of support services to homeless families and individuals within our furnished accommodation. This is a challenging and rewarding role that requires strong leadership and management skills, as well as a deep understanding of the needs of vulnerable populations.
Key Responsibilities:
- Supervision and Team Management:
- Lead and manage a team of support staff to ensure the delivery of high-quality support services.
- Ensure the team adheres to flexible support delivery, including weekly visits and additional contact as needed.
- Ensure the support plan delivers against the contract Key Performance Indicators.
- Support Planning and Implementation:
- Oversee the development of outcome-based support plans within 7 days of Service Users moving into the property utilizing industry leading software from Homeless Link UK.
- Focus on encouraging Service Users to move away from homelessness or rough sleeping, stabilizing their lifestyle.
- Plan and implement strategies to move Service Users toward greater independence in a timely manner.
- Identify and access appropriate services for Service Users requiring specialist support with partner agencies.
- Proactively engage with Service Users, including those not actively participating, through visits and contact outside agreed support hours.
- Ensure Service Users are informed about emergency procedures and provided with relevant contact information.
- Service User Involvement:
- Implement mechanisms for Service User involvement, including informal/social activities and structured sessions in partnership with external agencies.
- Foster a safe and secure environment within the service.
- Communicate policies, procedures, and relevant documents to Service Users in an accessible manner.
- Ensure Service Users have necessary contact details for reporting concerns or adverse incidents.
Requirements:
- Advanced Degree: Bachelor's degree in social work, Human Services, or related field.
- Proven Experience: Proven experience in managing support services for vulnerable populations.
- Knowledge and Skills: Familiarity with housing and homelessness issues.
