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Night Team Member Receptionist

2 months ago

Hounslow, Greater London, United Kingdom Accor Full time
Job Summary

We are seeking a highly skilled and professional Night Team Member Reception to join our team at Accor. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Provide efficient and courteous service to guests, handling all aspects of registration and departure, including accurate account management and provision of helpful information.
  • Manage all incoming calls via the switchboard, responding in a professional and polite manner to ensure Total Customer Satisfaction.
  • Maintain strict security procedures to safeguard guest confidentiality and safety, adhering to company protocols and regulations.
  • Ensure maximum guest satisfaction, while also prioritizing the safety and security of the property.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Strong leadership skills, with the ability to motivate and guide colleagues to achieve exceptional results.
  • Ability to handle complex situations and guest queries, working under pressure and maintaining a calm demeanor.
  • Flexibility to work a variety of shifts, including nights and weekends, as required.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.