Resident Property Manager

1 month ago


Leatherhead, Surrey, United Kingdom Deverell Smith Recruitment Ltd Full time
Resident Manager Opportunity

We are working with a leading build-to-rent company to find a skilled Resident Manager to join their team. If you have experience in the property sector and a passion for delivering exceptional customer service, this could be the perfect role for you.

The Resident Manager plays a vital role in ensuring a seamless living experience for residents. Collaborating with the team, you will optimize neighborhood occupancy and maintain properties to a high standard for viewing.

Key Responsibilities:
  • Act as the primary point of contact for residents, ensuring a positive experience from initial inquiry through to move-in and beyond.
  • Drive customer satisfaction across all platforms, achieving set targets for occupancy, revenue, and Net Promoter Scores.
  • Manage resident contracting, ensuring compliance with standards and legislation.
  • Oversee applicant checks, screening, and commercial risk management.
  • Conduct regular property inspections to maintain standards and report maintenance issues.
  • Manage the move-out process, including deposit release.
Requirements:
  • Prior experience in letting or property management
  • Strong customer service background
  • Proficiency in Microsoft Office applications and industry-related systems

This is an exciting opportunity to join a dynamic team and make a real difference in the lives of residents. If you are a motivated and customer-focused individual with a passion for property management, we would love to hear from you.



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