Brain Injury Support Manager

3 weeks ago


London, Greater London, United Kingdom SweetTree Home Care Services Full time

Our Commitment to Exceptional Care:

SweetTree Home Care Services is dedicated to providing exceptional support and community and home-based services for individuals requiring support. As an Assistant Support Manager, you will play a pivotal role in ensuring high-quality care and support for our clients.

The Role:

As an Assistant Support Manager at SweetTree, you will work closely with our Support Manager and a Coordinator to maintain the highest level of compliance with our Quality Assurance markers and help us meet our company KPIs.

Key Responsibilities Include:

  1. Ensuring a client-centred approach to support, focusing on goal attainment and quality of life.
  2. Auditing support delivery, accuracy, and adherence to Support Plans, including outcome monitoring and medication provision.
  3. Overseeing Daily Support Records and reporting concerns to Support Managers.
  4. Delivering client care reports to third parties when required.
  5. Participating in needs assessments and updating care and support plans.
  6. Managing support worker competency spot checks and probation reviews.
  7. Facilitating ongoing learning and development for support workers.
  8. Taking a proactive role in identifying and addressing performance management issues.
  9. Assisting in interviews and cross-service interviews when needed.
  10. Coordinating package delivery and effective shift management.
  11. Providing emergency client support for uncovered daytime shifts.

Person Specification:

Essential Experience, Skills, or Attitudes:

  1. Experience in Domiciliary care with some knowledge in brain injuries & neurological conditions.
  2. Experience working with people who require support.
  3. Experience working in a team in a fast-changing environment.
  4. A 'doer' attitude that embraces challenges.
  5. Strong interpersonal skills and the ability to motivate a remote workforce.
  6. Strong dispute resolution skills and the ability to remain calm under pressure.
  7. Experience of working positively in a diverse environment.
  8. Clear and tactful communication skills, both verbally and in writing.

Desirable Experience or Qualifications:

  1. Relevant professional qualifications such as social work, occupational therapy, psychology, speech and language therapy, or nursing.
  2. Experience as a support worker in the community and an understanding of the challenges faced.
  3. A relevant administrative/IT qualification.


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