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Customer Service Professional

1 month ago

Littlehampton, United Kingdom Gi Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. In this rewarding role, you will have the opportunity to make a positive impact on people's lives by providing exceptional customer care to clients and healthcare professionals.

Key Responsibilities

The primary focus of this role is to manage inbound and outbound calls and emails, ensuring that clients receive timely and effective support. As a key member of our team, you will be responsible for:

  • Providing excellent customer service, resolving queries and issues in a professional and empathetic manner
  • Communicating effectively with clients and healthcare professionals via phone, email, and face-to-face interactions
  • Fostering strong relationships with clients, promoting loyalty and trust in our services
Requirements

To succeed in this role, you will need to possess excellent customer service skills, gained from any background, as well as:

  • Proficiency in PC literacy
  • Strong communication skills, including verbal, written, and interpersonal
What We Offer

In return for your hard work and dedication, we offer a comprehensive package of benefits, including:

  • A competitive salary of £22,750, rising to £23,088 after successful completion of probation period
  • An attractive range of benefits, including life insurance cover, pension scheme, private healthcare, employee assistance programme, and access to an online wellbeing centre
  • 25 days annual leave, plus bank holidays, and one Me Day and one Volunteer day per annum
  • Enhanced support on family-friendly policy, flexible working, and opportunities for career progression
About Us

Gi Group is a leading recruitment agency, committed to protecting the privacy of all our candidates and clients. We strive to provide exceptional service, fostering long-term relationships built on trust and reliability.