Customer Service Representative

2 months ago


South East, United Kingdom Mercury Hampton Full time

Job Summary:

We are seeking a highly skilled Customer Service Specialist to join our dynamic team at Mercury Hampton. As a key member of our customer-facing team, you will be responsible for delivering exceptional support to our clients across various channels.

Key Responsibilities:

  • Provide outstanding support to customers through phone, email, and live chat
  • Assist customers with technical queries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Develop and maintain a deep understanding of our products and services to provide informed support
  • Continuously improve customer satisfaction and loyalty through proactive issue resolution and effective communication

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Proficiency in using customer relationship management (CRM) software
  • High school diploma or equivalent required; degree in a related field preferred

What We Offer:

  • A competitive salary and bonus structure
  • A comprehensive benefits package, including health insurance and retirement plan
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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