Senior Scheduling Coordinator
4 weeks ago
Your new opportunity: This role operates within a fast-paced environment and is responsible for planning and scheduling job orders, ensuring efficiency and cost-effectiveness while providing a first-class service to our customers.
Key Responsibilities:
* Be the initial point of contact for tenants for urgent, routine, and adaptation works
* Scheduling customer appointments and creating events
* Notifying customers on planned arrival of workers
* Assigning jobs to relevant trade/department within the required job category via computer communication while considering cost, customer service, and resource availability
* Raising survey events on new COTs, Adaptions, and Response jobs
* Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
* Liaise with administration team, supervisor, and management to answer queries and review works in progress
* Liaise daily with client district maintenance officers/administrators
* Monitoring of required completion dates, ensuring they are met, or extension requested where required
* Dealing with queries and complaint resolution
* Maintaining standards and processes to reach KPI targets
* Support other planning areas when required as part of a cross-functional team environment
* Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges
* Prioritise customer orders by due date to support the company in meeting target deadlines
* KPI Escalate issues promptly to management and help resolve problems in a timely fashion
Our requirements:
* Essential: IT literate, proficient in Microsoft Office
* Previous experience of scheduling/logistics
* Experience in customer service and customer excellence
* Preferred: Experience operating within a fast-paced construction industry with a focus toward housing maintenance
* A Degree/HND in a related discipline
Competencies:
* Excellent communication skills with the ability to manage client relationships
* Strong planning and organisation skills
* Ability to work on own initiative and as part of a cross-functional team
* Ability to work accurately under pressure and meet deadlines & targets
* Good understanding of operating costs and productivity levels
* Knowledge of construction and the skills off the team members
* Good customer service/customer care skills
* The ability to deal with the unexpected and good problem-solving skills
Skills:
* Planning & Organising
* Excellent customer service
* Scheduling experience
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