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Programme Manager

2 months ago

Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time
{"Job Overview": "We are seeking a skilled Programme Manager to lead our Helplines Department in providing emotional support, advice, and information to individuals living with mental ill health, dementia, and substance misuse issues.

Key Responsibilities:

* Lead a team of Helpline Operators in responding to incoming calls and making outgoing calls in response to voicemail messages.
* Collaborate with colleagues to develop and implement strategies to improve service delivery and outcomes.
* Provide training and support to team members to enhance their skills and knowledge.

Requirements:

* Strong leadership and communication skills.
* Ability to work inclusively and flexibly, including evenings, weekends, and Bank Holidays.
* Knowledge of substance misuse issues and mental health is desirable.

Working for Betsi Cadwaladr University Health Board:

* We are committed to promoting equality and diversity and welcome applicants under the "Disability Confident Employer" scheme.
* Our organisation values engaged leadership and a supportive work environment.
* We offer a range of benefits and opportunities for professional development.

If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

Please note that this job description is not an exhaustive list of responsibilities and may be subject to change.

We look forward to hearing from you"}