Field Service Specialist
3 weeks ago
Job Summary
Waters Corporation is seeking a highly skilled and motivated Field Service Specialist to join our team in the north of the UK. As a Field Service Specialist, you will be responsible for providing technical expertise on TA Instruments' innovative product suite to multiple customer laboratories across various industries.
Responsibilities
- Provide customer service, training, diagnoses, and troubleshoots customer problems.
- Repairs, installs, and uses all currently supported instrument models and accessories.
- Prepares a variety of reports, logs, and documentation of service and repair activities.
- Establishes and maintains prompt professional communications with customers and internal resources.
- Provides information to customers regarding service products and offerings.
Qualifications
- Associates Degree in Engineering or other science-related field preferred.
- Proven experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation.
- Ability to perform effective system-level troubleshooting from service documents and remote support.
Competencies
- Strong customer focus.
- Excellent verbal and written communication skills.
- Independent decision-making and problem-solving abilities.
Travel
- A clean driving license and a valid passport will be required.
- This is a territory-based position with traveling within your designated territory, and occasional overnight travel may be required.
About Waters Corporation
Waters Corporation is a world-leading specialty measurement company with over 60 years of experience in chromatography, mass spectrometry, and thermal analysis innovations. We serve the life, materials, and food sciences, and our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
We strive to be better, learn, and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at Waters Corporation. We're united by diversity and thrive on it for the benefit of our employees, our products, our customers, and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer.
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