Project Development Specialist
2 weeks ago
This role involves managing multiple projects and initiatives across various teams and departments within the organization. As a Project Development Specialist, you will be responsible for designing and implementing training programs to equip call centre representatives with the necessary skills to handle customer inquiries and complaints.
Main Responsibilities:- Develop and deliver training programs to equip call centre representatives with necessary skills to handle customer inquiries and complaints.
- Provide guidance and support to ensure agents adhere to performance standards, policies, and objectives.
- Collaborate with supervisors and management to enhance customer satisfaction and agent support.
- Analyse operational issues and suggest process improvements to enhance efficiency.
- Monitor and evaluate agent performance, providing coaching and corrective action when necessary.
- Reduce Call Resolution Time
- Improve Quality Assurance (QA) Score
- Increase First Call Resolution Rate
- Enhance Customer Satisfaction Score
- Maximize Adherence to Schedule
- Decrease Average Handle Time
Estimated Salary: $70,000 - $80,000 per annum based on location and experience. If you are looking for a challenging and rewarding career in project development, this role may be suitable for you.
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North West Contract Management Specialist
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Electrical Project Specialist
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Infrastructure Development Specialist
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Mechanical Project Specialist
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Project Delivery Specialist
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Mechanical Project Delivery Specialist
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Development CAD Specialist
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Senior Project Geotechnical Specialist
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Food Development Specialist
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Places Development | Senior Quantity Surveyor
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