Garden Visitor Operations Director
7 days ago
Castle Kennedy Gardens is a diversified rural estate in southwest Scotland, offering a unique opportunity for a talented individual to join our team as a Garden Visitor Operations Director.
We are looking for someone with experience in retail and visitor services, who can deliver a high standard of visitor experience and achieve management objectives.
The role will involve managing a small team, leading day-to-day operations of the Shop, Tea Room, and Plant Centre, and assisting with the annual marketing programme.
You will be responsible for monitoring customer feedback and generating weekly reports, as well as taking over responsibility for managing the visitor experience at the Holiday Cottages.
This is a key role in driving customer satisfaction and achieving management objectives, and we offer a competitive salary of up to £40,000, plus company benefits and accommodation in a two-bedroom cottage with garden.
Responsibilities:
- Manage a small team to deliver a high standard of visitor experience
- Lead day-to-day operations of the Shop, Tea Room, and Plant Centre
- Assist with the annual marketing programme
- Monitor customer feedback and generate weekly reports
Requirements:
- Experience in retail and visitor services
- Strong IT skills and excellent written communication skills
- Strategic, creative, and financial management skills
-
Visitor Services Director
2 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeJob DescriptionCastle Kennedy Gardens, a diversified rural estate in Stranraer, is looking for a Visitor Services Manager to ensure the efficient and profitable running of our Shop, Plant Centre, and Tea Room as a successful commercial enterprise. As the face of Stair Estates to visitors and suppliers, you will lead and manage a small team, deliver...
-
Garden Attraction Operations Director
3 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeAbout UsCastle Kennedy Gardens is a 4-star visitor attraction located in southwest Scotland. Our estate includes a diversified portfolio of let properties, in-hand farming, forestry, tourism, and country sports enterprises. We are committed to providing exceptional customer service and delivering high-quality experiences for our visitors.We are currently...
-
Visitor Services Director Castle Kennedy Gardens
1 month ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeJob DescriptionWe are seeking a dynamic Visitor Services Manager to join our team at Castle Kennedy Gardens. As a key member of our management team, you will be responsible for delivering exceptional visitor experiences, leading a small team, and managing the day-to-day operations of the Shop, Tea Room, and Plant Centre. You will have experience in retail,...
-
Garden Attraction Operations Lead
6 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeGarden Attraction Operations LeadWe are looking for a skilled professional to lead our garden attraction operations. As Garden Attraction Operations Lead, you will be responsible for managing the day-to-day activities of Castle Kennedy Gardens' visitor services.This includes overseeing the gardens shop, plant centre, and tea room, as well as managing the...
-
Visitor Services Director
2 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeAbout the RoleWe are seeking a Visitor Services Manager to lead our team at Castle Kennedy Gardens, ensuring exceptional customer experiences for all visitors. The successful candidate will be responsible for managing the efficient and profitable operation of the gardens' shop, tea room, and plant centre.This role involves strategic planning, financial...
-
Visitor Experience Coordinator
3 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeJob Title: Visitor Services ManagerAbout Castle Kennedy GardensCastle Kennedy Gardens is a 4* Visitor Attraction in Stranraer, Scotland, offering a unique blend of gardens, country sports, and events. Our mission is to provide an exceptional visitor experience, exceeding expectations and setting new standards in customer service and retail management.The...
-
Estate Visitor Experience Manager
3 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeAbout the RoleWe are seeking a highly skilled and motivated Visitor Services Manager to join our team at Castle Kennedy Gardens, a 4-star visitor attraction in southwest Scotland. The successful candidate will be responsible for delivering an exceptional visitor experience, managing a small team, and driving the commercial success of our shop, plant centre,...
-
Castle Kennedy Gardens Team Lead
3 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeJob OverviewCastle Kennedy Gardens, a renowned rural estate in southwest Scotland, is seeking an experienced Visitor Services Manager to join its team. This role involves leading and managing the day-to-day operations of the gardens' shop, tea room, and plant centre.The ideal candidate will possess excellent leadership skills, have experience in retail and...
-
Estate Visitor Experience Manager
3 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeCastle Kennedy Gardens is seeking a seasoned professional to manage its visitor services. As Estate Visitor Experience Manager, you will oversee the gardens shop, plant centre, and tea room, ensuring exceptional customer service.The role involves day-to-day management, strategic planning, and financial management, with a focus on innovative ideas and current...
-
Visitor Services Business Development Lead
3 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeRural Estate Job OpportunityCastle Kennedy Gardens, a 4-star visitor attraction in southwest Scotland, is seeking a skilled Visitor Services Manager to join its team. The successful candidate will have a proven track record in retail and visitor services, with experience supervising and motivating staff. They will be responsible for leading a small team,...
-
Garden Attraction Customer Service Lead
3 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeAbout the OpportunityWe are seeking a highly skilled Visitor Services Manager to join our team at Castle Kennedy Gardens, a 4-star visitor attraction in southwest Scotland. This is a fantastic opportunity to work in a beautiful rural setting, driving the commercial success of our shop, plant centre, and tea room.The ideal candidate will have experience in...
-
Garden Attraction Manager
2 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeKey ResponsibilitiesThe Visitor Services Manager at Castle Kennedy Gardens will be responsible for:Leading and managing a small team of staff to deliver high-quality customer service.Developing and implementing strategic plans to improve the visitor experience and increase revenue.Maintaining accurate records of sales, stock levels, and customer...
-
Rural Estate Services Director
3 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeCastle Kennedy Gardens seeks an experienced professional to take on the role of Rural Estate Services Director. In this position, you will oversee the management of the gardens shop, plant centre, and tea room, ensuring excellent customer service and operational efficiency.As a key member of the team, you will contribute to the development of strategies to...
-
Rural Estate Visitor Experience Manager
1 month ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeCastle Kennedy GardensA 4* Visitor Attraction seeks a highly motivated Visitor Services Manager to lead the delivery of exceptional visitor experiences. The successful candidate will have experience in retail, visitor services, and customer-facing roles, with strong IT skills, excellent written communication, and an appreciation for marketing and social...
-
Rural Estate Visitor Experience Manager
2 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeJob OverviewCastle Kennedy Gardens is a thriving rural estate in southwest Scotland, offering a unique and diverse visitor experience. We are seeking an experienced Visitor Services Manager to join our team and play a key role in delivering exceptional customer service and driving business growth.The successful candidate will have a proven track record in...
-
Customer Experience Director
1 month ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeVisitor Experience at Castle Kennedy GardensCastle Kennedy Gardens is a 4* Visitor Attraction in southwest Scotland, and we are seeking a Visitor Services Manager to join our team. The successful candidate will be responsible for delivering an exceptional visitor experience, managing the efficient and profitable running of the Castle Kennedy Gardens Shop,...
-
Customer Experience Manager
2 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeAt Castle Kennedy Gardens, we are seeking an exceptional Customer Experience Manager to lead our visitor services team.The successful candidate will have experience in retail and visitor services, supervising staff, strong IT skills, and excellent written communication skills.This is a key role in driving customer satisfaction and achieving management...
-
Retail and Hospitality Leader
2 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeWe are seeking a highly skilled and experienced Retail and Hospitality Leader to join our team at Castle Kennedy Gardens.The successful candidate will have a proven track record in retail and visitor services, with experience in supervising staff, generating weekly reports, and monitoring customer feedback.This is a key role in driving customer satisfaction...
-
Rural Estate Manager
4 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeJob OverviewCastle Kennedy Gardens seeks an experienced Visitor Services Manager to oversee the efficient and profitable operation of our Shop, Plant Centre, and Tea Room. The successful candidate will be responsible for delivering an exceptional visitor experience, managing a small team, and driving sales through innovative ideas and creative...
-
Tourism and Events Supervisor
3 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeRole SummaryCastle Kennedy Gardens is seeking a highly motivated and experienced Visitor Services Manager to lead our retail and hospitality teams. The successful candidate will be responsible for developing and implementing sales strategies, managing teams, and delivering an exceptional visitor experience.About UsCastle Kennedy Gardens is a 4* Visitor...