Garden Visitor Operations Director

7 days ago


Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full time

Castle Kennedy Gardens is a diversified rural estate in southwest Scotland, offering a unique opportunity for a talented individual to join our team as a Garden Visitor Operations Director.

We are looking for someone with experience in retail and visitor services, who can deliver a high standard of visitor experience and achieve management objectives.

The role will involve managing a small team, leading day-to-day operations of the Shop, Tea Room, and Plant Centre, and assisting with the annual marketing programme.

You will be responsible for monitoring customer feedback and generating weekly reports, as well as taking over responsibility for managing the visitor experience at the Holiday Cottages.

This is a key role in driving customer satisfaction and achieving management objectives, and we offer a competitive salary of up to £40,000, plus company benefits and accommodation in a two-bedroom cottage with garden.

Responsibilities:

  • Manage a small team to deliver a high standard of visitor experience
  • Lead day-to-day operations of the Shop, Tea Room, and Plant Centre
  • Assist with the annual marketing programme
  • Monitor customer feedback and generate weekly reports

Requirements:

  • Experience in retail and visitor services
  • Strong IT skills and excellent written communication skills
  • Strategic, creative, and financial management skills


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