Visitor Services Director

3 weeks ago


Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full time
Job Description

Castle Kennedy Gardens, a diversified rural estate in Stranraer, is looking for a Visitor Services Manager to ensure the efficient and profitable running of our Shop, Plant Centre, and Tea Room as a successful commercial enterprise. As the face of Stair Estates to visitors and suppliers, you will lead and manage a small team, deliver exceptional customer service, and drive revenue growth through effective purchasing and creative merchandising.

The ideal candidate will have experience in retail and visitor services sectors, preferably within another visitor attraction, hospitality, or tourism operation. Strong IT skills, excellent written communication, and a good understanding of public expectations of a garden attraction are essential.

The role involves regular monitoring of customer feedback, mystery visitor audits, and Visit Scotland assessments. You will assist with the annual marketing programme, working with internal and external marketing support, reporting to the Estate Factor and the Owners.

Salary is up to £40k dependent on skills and experience plus company benefits. Relocating candidates will be offered accommodation in a two-bedroom cottage with garden or another rent-free option for the first three months.



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