Visitor Services Director
3 weeks ago
Castle Kennedy Gardens, a diversified rural estate in Stranraer, is looking for a Visitor Services Manager to ensure the efficient and profitable running of our Shop, Plant Centre, and Tea Room as a successful commercial enterprise. As the face of Stair Estates to visitors and suppliers, you will lead and manage a small team, deliver exceptional customer service, and drive revenue growth through effective purchasing and creative merchandising.
The ideal candidate will have experience in retail and visitor services sectors, preferably within another visitor attraction, hospitality, or tourism operation. Strong IT skills, excellent written communication, and a good understanding of public expectations of a garden attraction are essential.
The role involves regular monitoring of customer feedback, mystery visitor audits, and Visit Scotland assessments. You will assist with the annual marketing programme, working with internal and external marketing support, reporting to the Estate Factor and the Owners.
Salary is up to £40k dependent on skills and experience plus company benefits. Relocating candidates will be offered accommodation in a two-bedroom cottage with garden or another rent-free option for the first three months.
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Garden Visitor Operations Director
4 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeCastle Kennedy Gardens is a diversified rural estate in southwest Scotland, offering a unique opportunity for a talented individual to join our team as a Garden Visitor Operations Director.We are looking for someone with experience in retail and visitor services, who can deliver a high standard of visitor experience and achieve management objectives.The role...
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Visitor Services Director
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeAbout the RoleWe are seeking a Visitor Services Manager to lead our team at Castle Kennedy Gardens, ensuring exceptional customer experiences for all visitors. The successful candidate will be responsible for managing the efficient and profitable operation of the gardens' shop, tea room, and plant centre.This role involves strategic planning, financial...
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Visitor Services Business Development Lead
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeRural Estate Job OpportunityCastle Kennedy Gardens, a 4-star visitor attraction in southwest Scotland, is seeking a skilled Visitor Services Manager to join its team. The successful candidate will have a proven track record in retail and visitor services, with experience supervising and motivating staff. They will be responsible for leading a small team,...
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Visitor Experience Coordinator
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeJob Title: Visitor Services ManagerAbout Castle Kennedy GardensCastle Kennedy Gardens is a 4* Visitor Attraction in Stranraer, Scotland, offering a unique blend of gardens, country sports, and events. Our mission is to provide an exceptional visitor experience, exceeding expectations and setting new standards in customer service and retail management.The...
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Visitor Services Manager
5 days ago
Stranraer, Scotland, Dumfries & Galloway, United Kingdom Castle Kennedy Gardens Full timeEden Scott is delighted to be working with Stair Estates, a diversified rural estate in Stranraer in southwest Scotland with a varied let property portfolio; in-hand farming, forestry, tourism and country sports enterprises.The Estate rental portfolio comprises let farms, grass park lets, cottages, industrial premises and telecoms and renewable leases....
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Rural Estate Services Director
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeCastle Kennedy Gardens seeks an experienced professional to take on the role of Rural Estate Services Director. In this position, you will oversee the management of the gardens shop, plant centre, and tea room, ensuring excellent customer service and operational efficiency.As a key member of the team, you will contribute to the development of strategies to...
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Estate Visitor Experience Manager
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeAbout the RoleWe are seeking a highly skilled and motivated Visitor Services Manager to join our team at Castle Kennedy Gardens, a 4-star visitor attraction in southwest Scotland. The successful candidate will be responsible for delivering an exceptional visitor experience, managing a small team, and driving the commercial success of our shop, plant centre,...
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Estate Visitor Experience Manager
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeCastle Kennedy Gardens is seeking a seasoned professional to manage its visitor services. As Estate Visitor Experience Manager, you will oversee the gardens shop, plant centre, and tea room, ensuring exceptional customer service.The role involves day-to-day management, strategic planning, and financial management, with a focus on innovative ideas and current...
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Rural Estate Visitor Experience Manager
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeJob OverviewCastle Kennedy Gardens is a thriving rural estate in southwest Scotland, offering a unique and diverse visitor experience. We are seeking an experienced Visitor Services Manager to join our team and play a key role in delivering exceptional customer service and driving business growth.The successful candidate will have a proven track record in...
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Garden Attraction Operations Director
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeAbout UsCastle Kennedy Gardens is a 4-star visitor attraction located in southwest Scotland. Our estate includes a diversified portfolio of let properties, in-hand farming, forestry, tourism, and country sports enterprises. We are committed to providing exceptional customer service and delivering high-quality experiences for our visitors.We are currently...
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Garden Attraction Customer Service Lead
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeAbout the OpportunityWe are seeking a highly skilled Visitor Services Manager to join our team at Castle Kennedy Gardens, a 4-star visitor attraction in southwest Scotland. This is a fantastic opportunity to work in a beautiful rural setting, driving the commercial success of our shop, plant centre, and tea room.The ideal candidate will have experience in...
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Environmental Services Operative
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Ktpws Full timeKtpws is committed to delivering exceptional waste management services to our communities in Dumfries and Galloway. As an Environmental Services Operative, you will play a vital role in maintaining a clean and healthy environment for residents and visitors alike.Your responsibilities will include collecting and disposing of waste, recycling materials, and...
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Customer Experience Manager
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeAt Castle Kennedy Gardens, we are seeking an exceptional Customer Experience Manager to lead our visitor services team.The successful candidate will have experience in retail and visitor services, supervising staff, strong IT skills, and excellent written communication skills.This is a key role in driving customer satisfaction and achieving management...
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Garden Attraction Manager
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeKey ResponsibilitiesThe Visitor Services Manager at Castle Kennedy Gardens will be responsible for:Leading and managing a small team of staff to deliver high-quality customer service.Developing and implementing strategic plans to improve the visitor experience and increase revenue.Maintaining accurate records of sales, stock levels, and customer...
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Rural Estate Manager
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeJob OverviewCastle Kennedy Gardens seeks an experienced Visitor Services Manager to oversee the efficient and profitable operation of our Shop, Plant Centre, and Tea Room. The successful candidate will be responsible for delivering an exceptional visitor experience, managing a small team, and driving sales through innovative ideas and creative...
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Commercial Attraction Leader
6 days ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeA Unique Opportunity to Lead a TeamCastle Kennedy Gardens is seeking a highly skilled and experienced individual to fill the role of Visitor Services Manager. This is a challenging and rewarding opportunity to lead a small team, drive business growth, and improve the overall visitor experience.As a key member of the team, you will be responsible for managing...
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Castle Kennedy Gardens Team Lead
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeJob OverviewCastle Kennedy Gardens, a renowned rural estate in southwest Scotland, is seeking an experienced Visitor Services Manager to join its team. This role involves leading and managing the day-to-day operations of the gardens' shop, tea room, and plant centre.The ideal candidate will possess excellent leadership skills, have experience in retail and...
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Tourism and Events Supervisor
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeRole SummaryCastle Kennedy Gardens is seeking a highly motivated and experienced Visitor Services Manager to lead our retail and hospitality teams. The successful candidate will be responsible for developing and implementing sales strategies, managing teams, and delivering an exceptional visitor experience.About UsCastle Kennedy Gardens is a 4* Visitor...
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Retail and Hospitality Leader
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeWe are seeking a highly skilled and experienced Retail and Hospitality Leader to join our team at Castle Kennedy Gardens.The successful candidate will have a proven track record in retail and visitor services, with experience in supervising staff, generating weekly reports, and monitoring customer feedback.This is a key role in driving customer satisfaction...
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Garden Attraction Operations Lead
3 weeks ago
Stranraer, Dumfries and Galloway, United Kingdom Castle Kennedy Gardens Full timeGarden Attraction Operations LeadWe are looking for a skilled professional to lead our garden attraction operations. As Garden Attraction Operations Lead, you will be responsible for managing the day-to-day activities of Castle Kennedy Gardens' visitor services.This includes overseeing the gardens shop, plant centre, and tea room, as well as managing the...