Technology Support Specialist

3 weeks ago


Risley, Warrington, United Kingdom Integral UK Ltd Full time

Job Title: Technology Support Specialist

Job Summary:

We are seeking a highly motivated and experienced Technology Support Specialist to join our team at Integral UK Ltd. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues with Windows 10, Active Directory, and Office 365
  • Administer network user rights and permissions
  • Monitor and report license status for all IT equipment
  • Support MS Office 2013, 2016, O365, and Active Directory
  • Install, set up, and administer Windows 10 computers in a network environment
  • Act as the local 'intelligent hands' in support of other support operations

Requirements:

  • Demonstrable technical experience in supporting desktop hardware and software
  • Demonstrable understanding of Microsoft operating system environments (including O365 suite and Windows 10)
  • Good awareness of the licensing requirements for hardware and software
  • Sound problem-solving and innovative analytical skills
  • Familiarization with ITIL practices
  • Self-motivated and proactive approach
  • Ability and willingness to participate in a flexible/multi-skilled team
  • Excellent communication skills; verbal and written business English, excellent interpersonal speaking and listening

About Us:

Integral UK Ltd is a highly motivated, professional services company with high expectations of its core IT infrastructure and business applications. We are committed to delivering exceptional service and quality to our clients.



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