Community Safety Response Officer

2 days ago


Welwyn Garden City, Hertfordshire, United Kingdom Welwyn Hatfield Borough Council Full time

Job Description

As a Community Safety Response Officer, you will play a vital role in ensuring the well-being and safety of vulnerable residents in our community. You will be part of a small but passionate team providing an essential service to sheltered housing and community alarm clients in Welwyn Hatfield Borough.

The role requires you to work independently, responding to emergencies and making quick decisions in challenging situations. You will need to maintain comprehensive records and ensure all relevant agencies have up-to-date information.

You will be expected to promote and secure the independence, dignity, security, privacy, and wellbeing of all residents you interact with. This is an active, responsive role that requires prioritizing your workload and making clear decisions under pressure.

We are looking for someone who is calm, empathetic, and able to respond positively and proactively to sometimes difficult situations. If you feel you can make a difference, this could be the right opportunity for you.

Salary and Benefits

The starting salary is £27,544 per annum, with potential progression to £29,383 per annum upon achieving designated skills and experience. In addition to the competitive salary, you will receive a range of benefits including automatic enrolment into the Local Government Pension Scheme (Career Average Pension Scheme), annual leave ranging from 25 to 33 days per year plus Bank Holidays, and access to the Employee Assistance Scheme.

Key Responsibilities

  • Responding to emergency calls and making necessary interventions
  • Maintaining comprehensive records and ensuring all relevant agencies have up-to-date information
  • Promoting and securing the independence, dignity, security, privacy, and wellbeing of all residents
  • Working independently and prioritizing workload in challenging situations

About the Role

This is an exciting opportunity to join our team as a Community Safety Response Officer. We are committed to supporting our staff in their roles and providing opportunities for professional development. If you are a motivated and compassionate individual who is passionate about delivering excellent customer service, we encourage you to apply.



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