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Dedicated Welfare Benefits Advisor

1 month ago

Bolton, Bolton, United Kingdom Cabb Full time
About the Role

We are seeking a highly motivated and dedicated Welfare Benefits Advisor to join our team at Citizens Advice Bury & Bolton (CABB).

Job Summary:

This is an exciting opportunity for an individual with a passion for social welfare law to develop their skills and knowledge in the field of welfare benefits.

Key Responsibilities:

  • To provide high-quality advice and support to clients on welfare benefits, ensuring that they receive accurate and up-to-date information.
  • To work closely with the DWP to resolve escalated issues and ensure that clients receive the best possible outcomes.
  • To maintain accurate records of client interactions and progress, using computer packages such as Microsoft Office.
  • To contribute to the development of policies and procedures related to welfare benefits, ensuring that they are compliant with GDPR legislation.
  • To participate in training and professional development opportunities to enhance skills and knowledge in the field of welfare benefits.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Good standard of numeracy, with the ability to perform benefit check calculations accurately.
  • Proficient in the use of computer packages, including Microsoft Office.
  • Able to work independently and as part of a team, with flexibility to adapt to changing priorities and deadlines.

Benefits:

  • A competitive salary of £25,000 - £30,000 per annum, depending on experience.
  • The opportunity to make a real difference in the lives of clients and communities.
  • A supportive and inclusive work environment, with opportunities for professional development and growth.
  • A range of employee benefits, including access to training and development programs, health insurance, and pension scheme.

Location:

Citizens Advice Bury & Bolton (CABB) is based in Bury and Bolton, with regular travel to outreach locations across both boroughs.