Experienced Customer Experience Specialist

1 month ago


Lingfield, Surrey, United Kingdom Arnold Clark. Full time

We are seeking a skilled Customer Service Executive to deliver an exceptional customer experience at our Lingfield Click & Collect branch. As part of our team, you will be responsible for creating a seamless and enjoyable experience for customers collecting their cars.

About the Role

This is a fantastic opportunity for a motivated and enthusiastic individual to join our Arnold Clark team. You will play a key role in the Click & Collect process, introducing customers to their chosen car for the first time. Your excellent communication skills and attention to detail will ensure that every customer leaves with a positive impression of our brand.

Key Responsibilities
  • Complete handovers and purchases for our Click & Collect service
  • Prepare handovers for the day ahead, ensuring a smooth process for customers
  • Arrange all documentation prior to handover, guaranteeing a hassle-free experience for customers
  • Encourage customers to share their experiences on social media, promoting our brand and products
  • Help customers familiarize themselves with their new vehicle, providing expert knowledge and support
  • Assist customers in selling their car through our Sell Your Car service, using your negotiation skills to achieve the best results
  • Continuously learn about different vehicles and manufacturers, staying up-to-date with industry developments
Essential Skills and Qualifications

To succeed in this role, you will need:

  • Full UK driving licence
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and ability to think creatively
  • Attention to detail and organizational skills
What We Offer

In return for your hard work and dedication, we offer a competitive salary of £24,500 per annum, plus performance-related bonuses of up to £6,720 per year. Our comprehensive benefits package includes:

  • 33 days annual leave
  • Flexible working hours
  • Generous employee discounts
  • Private health care and sick pay cover
  • Maternity and paternity packages

We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. If you are passionate about delivering exceptional customer experiences and have the skills and qualifications required for this role, please apply today.



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