Technical Solutions Consultant

4 days ago


Guildford, Surrey, United Kingdom Omega Resource Group Full time
About the Role

Location: Surrey

Estimated Salary: 39555

Omega Resource Group is seeking a skilled Systems Engineer to support a global leader in integrated security solutions. The successful candidate will ensure the delivery of outstanding service to our clients.

Responsibilities
  • Respond to maintenance calls, both on-site and remotely, as directed by team coordinators.
  • Rectify faults during the initial visit to guarantee customer satisfaction.
  • Conduct regular preventative maintenance visits to optimize service delivery.
  • Accurately collect and record site configuration information.
  • Maintain efficient car stock levels for spares.
  • Record all activities accurately and in a timely manner.
  • Provide out-of-hours support on a rotating basis.
  • Commission small projects when required, ensuring technical and quality standards are met.
  • Audit quality procedures to ensure compliance.
  • Deliver training to customers and colleagues as needed.
  • Perform additional tasks to support the team.
Requirements
  • Prior experience in installing and servicing access control, CCTV, and intruder alarm systems is essential.
  • Experience with fire alarm systems, ideally GENT-based, is desirable.
  • An IT qualification or Electrical/Electronic qualification is mandatory.
  • Broad technical knowledge of IT, including Windows Operating Systems, networking, and troubleshooting, is necessary.
  • Familiarity with basic electrical principles, such as measuring voltage and current drain, is required.
  • Strong attention to detail in completing paperwork and adhering to procedures within allotted timescales is crucial.
Benefits
  • Company-provided vehicle.
  • Workplace pension scheme.
  • Life assurance benefit.
  • Employee discount schemes.
  • Progression training and development opportunities.


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