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Customer Service Representative
2 months ago
Job Summary:
S4 Personnel Ltd is seeking a highly organized and customer-focused individual to join our team as a Customer Service Executive. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and ensuring seamless order journeys for our clients.
Main Responsibilities:
- Manage a high volume of inbound and outbound calls to nominated accounts, providing timely and effective support to customers.
- Support customers throughout their order journey, ensuring they are aware of all products and services available, and upselling opportunities are maximized.
- Provide accurate forecasting and reporting to support business growth and development.
- Verify customer details and ensure accurate logging of customer information.
- Action order amendments and add-ons for customers via phone and website orders.
- Generate leads and allocate to the sales team to drive business growth.
- Reactivate dormant customers and add to monthly call plan to maximize revenue opportunities.
- Communicate new promotions and support clearance drives to customers.
- Escalate queries to support resolution through case management.
Requirements:
- Previous customer service experience in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Results-driven and target-focused, with a proactive approach to achieving goals.
- Ability to work in a team environment and contribute to the success of the business.
Working with S4 Personnel Ltd:
S4 Personnel Ltd is a leading recruitment agency, providing temporary and permanent staffing solutions to businesses across various industries. As a valued member of our team, you will have the opportunity to work with a diverse range of clients and develop your skills and expertise in a dynamic and supportive environment.
