Retail Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Retail Customer Service Manager to join our team at Entain. As a key member of our shop team, you will be responsible for delivering outstanding customer service, ensuring a positive experience for our customers, and driving sales growth.
Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Take bets on a wide range of sports and events, processing customer transactions and handling cash.
- Help customers understand our products and betting terminals, providing demonstrations and guidance as needed.
- Work collaboratively with the shop team to achieve sales targets and maintain high shop standards.
- Open and close the shop as needed, ensuring a smooth and secure operation.
What We Offer:
- A competitive salary of £13.06 per hour, including a location pay of £1.26.
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities to help you grow and succeed in your career.
Requirements:
- Must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service and building strong relationships.
- Self-motivated and proactive, with the ability to work alone or as part of a team.
- Ability to deal with challenging situations in a calm and professional manner.
At Entain, we believe in creating a diverse, equitable, and inclusive work environment where everyone feels valued and respected. We are committed to providing our employees with the support and resources they need to succeed in their careers.
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