Product Success Coach
3 weeks ago
At Attio Limited, we are revolutionizing the customer relationship management (CRM) space with a radically new type of CRM that is incredibly flexible and as powerful as the most advanced CRM data models, but also as intuitive, delightful and collaborative as today's best software.
We are seeking an experienced Product Success Coach to join our team. This role is critical in ensuring our customers can quickly learn, adopt, and get value from our product. As an expert in our CRM, you will work directly with founders and operators helping them set up our platform. Your goal is to make our customers successful with our product.
Key Responsibilities:- Work directly and independently with our new customers via video call, email, and live chat to ensure their success with our CRM.
- Become an expert in our product and the general sales-tech ecosystem to help customers deploy a CRM stack tailored to their business goals and technical requirements.
- Design and develop programs to support customer onboarding at scale, e.g., user guides, documentation, onboarding emails, office hours.
- Identify accounts where there is opportunity to expand our impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth.
- Work collaboratively with internal teams to address and resolve customers' product issues.
- Gather client feedback and insights to contribute to the continuous improvement of our product.
The ideal candidate will have excellent communication skills, be committed, thoughtful, resourceful, and resilient. To support our global customer base, this role requires working shifted hours, from 10am until 7pm most days.
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