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Programme Assistant

2 months ago

Cambridge, Cambridgeshire, United Kingdom ACS Recruitment Solutions Ltd Full time
Programme Assistant

We are seeking a highly organised and customer-focused Programme Assistant to join our Central Services & Operations team. As a Programme Assistant, you will play a pivotal role in supporting our programme teams to deliver transformative learning experiences.

Key Responsibilities:
  • Programme Delivery Support:
    • Assist the Programme Manager in setting up venues, equipment, and materials.
    • Source and maintain merchandise for face-to-face programmes and manage supplier relationships.
    • Coordinate participant logistics, such as walking groups to venues and handling last-minute faculty requests.
    • Support in-session needs, including acting as a point of contact for faculty and participants.
  • Live Online Programme Delivery Support:
    • Prepare and manage in-house studios for live sessions.
    • Act as the online host on Zoom or Teams, managing breakout rooms, whiteboards, and polls.
    • Assist in auditing and editing video and chat materials during sessions.
About You:
  • A customer-centric mindset with a strong understanding of event management and high-level customer service.
  • Strong attention to detail, with a commitment to maintaining quality and driving continuous improvement.
  • Excellent organisational skills, capable of managing multiple deadlines.
  • Strong communication skills, both spoken and written.
  • Collaborative and flexible team player with the ability to work independently.
  • Proficient in modern office and learning technology, particularly Teams and Zoom.
  • Willingness to work extended hours and weekends as required by programme schedules.
Benefits:
  • Hybrid remote working (minimum two days onsite).
  • Flexible working hours to support work-life balance.