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Gaming Operations Manager

2 months ago

Sheffield, Sheffield, United Kingdom Grosvenor Casinos Full time
About the Role

Grosvenor Casinos is seeking a highly skilled and experienced Gaming Operations Manager to join our team in Sheffield. As a key member of our gaming operations team, you will be responsible for ensuring the smooth and efficient operation of our gaming floor, providing exceptional customer service, and maintaining the highest standards of security and compliance.

Key Responsibilities
  • Manage the Gaming Floor: Oversee the daily operations of the gaming floor, ensuring that all games are run in accordance with company policies and procedures.
  • Lead the Gaming Team: Supervise and motivate a team of gaming staff, providing coaching and guidance to ensure they are equipped to deliver exceptional customer service.
  • Maintain Security and Compliance: Ensure that all gaming activities are conducted in a secure and compliant manner, adhering to company policies and regulatory requirements.
  • Optimize Gaming Operations: Analyze data and trends to identify opportunities for improvement, implementing changes to optimize gaming revenue and customer satisfaction.
  • Develop and Implement Strategies: Collaborate with senior management to develop and implement strategies to drive business growth and improve customer experience.
Requirements
  • Experience: Proven experience in a gaming operations management role, with a strong understanding of gaming regulations and compliance.
  • Leadership Skills: Excellent leadership and management skills, with the ability to motivate and develop a team.
  • Customer Service: Strong customer service skills, with the ability to provide exceptional service to customers in a fast-paced environment.
  • Analytical Skills: Strong analytical skills, with the ability to analyze data and trends to identify opportunities for improvement.
What We Offer

Grosvenor Casinos offers a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and experienced gaming operations professional looking for a new challenge, we encourage you to apply for this exciting opportunity.