ICT Support Specialist

4 weeks ago


Bradford, Bradford, United Kingdom Computeam Ltd Full time

IT Field Engineer – Field and Desk Based Bradford

Computeam is a fast-growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK.

We are seeking a skilled IT Field Engineer to join our team. The successful candidate will have a good understanding of IT Field Engineering and be able to work with clients, customers, and colleagues at all levels of seniority.

Computeam is passionate about improving education outcomes using technology and has been recognized as a World Class Employee by Best Companies in 2023.

Key Responsibilities:

  • Make regular visits to client schools to provide effective on-site responses to IT networking and end-user support requests.
  • Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google, and Apple platforms.
  • Process and escalate incoming requests for support both on-site and remotely via the helpdesk.
  • Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future.
  • Work closely with our expert Account Managers to provide holistic technical support and consultancy for valued clients in schools.

Requirements:

  • Around 3 years' demonstrable experience in IT support services or consultancy.
  • Windows AD, Microsoft Office 365, and Azure AD.
  • Well-developed network troubleshooting skills.
  • Some VMWare and Microsoft Hyper-V experience (desirable).
  • Some experience in recent Microsoft Server builds.
  • Experience with On-Premises software (desirable).
  • Relevant certification in Networking (e.g., CCNA) and/or Microsoft.
  • Clear DBS required.

Benefits:

  • Annual Profit Share scheme (after 12 months).
  • Employer Pension Contributions.
  • Employee Assistance Plan.
  • Laptop and Mobile Phone.
  • Holiday entitlement starting at 22 days increasing with length of service.
  • Additional Birthday leave.
  • Cycle to work scheme.
  • Salary sacrifice EV car scheme.
  • Company events & charity fundraising opportunities.
  • Funded professional training and access to our in-house training platform.

Working Hours:

40 hours a week between 8am – 5.30pm, Monday – Friday.

Predominantly school site visits, some work from home, visits to the regional Head Office.

Grade 3:

IT Field Engineer – Desk & Field Based, 2nd Line

£24,000 - £30,000 per annum (full-time).

Mileage expenses reimbursement (own car essential and full driving licence).



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