Digital Transformation Analyst
2 weeks ago
About us
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. Our teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth.
The Digital Journeys Optimisation Executive will support the implementation of the online conversion rate strategy for Halfords digital, with specific focus on identifying and reporting on optimisation opportunities in key journeys, NPS & Never Miss A Customer friction points, and wider Group Services journeys on halfords.com.
Key Responsibilities:
- Support the delivery of the Optimisation strategy, driving key measures / KPIs.
- Identify and drive the implementation of initiatives to continually increase customer satisfaction, conversion rates, service attachment rates and average basket value.
- Maintain the team's focus on Optimisation through the regular delivery of insights / opportunities, removing any obstacles in the way of progress.
- Ensure that all Group Digital business decisions are based on sound data analysis, steering focus to the areas of maximum opportunity and biggest customer impacts.
- Remain up to date with latest tools and best practices in Conversion Rate Optimisation, eCommerce and Digital.
- Form a strong working relationship with eCommerce and CX & UX Teams, to ensure that all stakeholders are up to date with areas of focus, blockers, and findings.
- Work closely with the Merchandising and Optimisation teams to ensure that priority customer journeys are consistently reviewed and website changes are thoroughly tested.
Key Skills:
- Background in data analysis and the delivery of initiatives to improve key KPIs.
- Previous use of behavioral tools involving heatmapping, journey mapping and recorded sessions (e.g. ContentSquare).
- Some experience of analytics tools within the Google Suite (GA4, Data Studio, BigQuery, etc.).
- Deep understanding and experience of key elements that impact conversation e.g. customer journey management, website personalisation, online merchandising, A/B and multi testing, customer segmentation, basket abandonment analysis, competitors benchmarking, etc.
- Strong business acumen and good level of commercial awareness.
- Very good stakeholder management and communication skills.
- Able to inspire and influence teams and senior management alike.
We are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
-
**Digital Transformation Specialist**
3 weeks ago
Redditch, Worcestershire, United Kingdom Workforce Staffing Ltd Full timeAbout the RoleAs a key member of our team, you will be responsible for driving digital transformation initiatives across the organization. Your primary focus will be on improving business processes and developing strategies to enhance efficiency and productivity.Key ResponsibilitiesLead digital transformation projects, collaborating with cross-functional...
-
Digital Transformation Specialist
4 weeks ago
Redditch, Worcestershire, United Kingdom Harnham Full time £35,000 - £40,000CRO Specialist Role OverviewAre you a digital transformation specialist looking for a new challenge? We have an exciting opportunity for a CRO Specialist to join our team at Harnham.This role involves working on innovative digital projects, ideating, executing and analysing split tests using Webtrends Optimize, across a range of digital platforms. You will...
-
Digital Transformation Analyst
6 days ago
Redditch, Worcestershire, United Kingdom Halfords Full timeAbout UsAt Halfords, we are driven by a mission to inspire and support a lifetime of motoring and cycling. Our vision is to lead the market through customer-driven innovation, delivering a unique and convenient service experience that fosters customer loyalty.We operate at the heart of the action, working closely with every other area of our business to...
-
Digital Transformation Specialist
3 days ago
Redditch, Worcestershire, United Kingdom Harnham Full time £35,000 - £40,000CRO Specialist OpportunityGreat opportunity for an ambitious CRO Specialist looking for a new challenge with a well-known retailerKey ResponsibilitiesIdeate, execute and analyse split tests using Webtrends Optimize, working across a range of digital platformsRequirementsExperience in the CRO space, prior commercial experience in A/B & Multivariate TestingThe...
-
Digital Transformation Specialist
4 weeks ago
Redditch, Worcestershire, United Kingdom Halfords Full timeAbout usAt Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to...
-
Digital Transformation Specialist
4 weeks ago
Redditch, Worcestershire, United Kingdom Halfords Full timeAbout usAt Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to...
-
Digital Solutions Specialist
2 days ago
Redditch, Worcestershire, United Kingdom Halfords Full timeJob Title: Digital Solutions SpecialistHalfords seeks a highly skilled Digital Solutions Specialist to drive innovation and growth in our digital landscape.Job Overview:The ideal candidate will possess a strong understanding of digital technologies, business operations, and customer experiences. They will collaborate with cross-functional teams to develop...
-
Digital Transformation Lead
2 days ago
Redditch, Worcestershire, United Kingdom Halfords Full timeAbout HalfordsHalfords is a leading specialist retailer in the UK, dedicated to inspiring and supporting a lifetime of motoring and cycling. Our mission is to lead the market through customer-driven innovation and a distinct product range.Job DescriptionWe are seeking an experienced Digital Product Owner to join our team at our Redditch Support Centre. As a...
-
Digital Conversion Specialist
4 weeks ago
Redditch, Worcestershire, United Kingdom Harnham Full time £35,000 - £40,000CRO Specialist RoleRedditch (Hybrid – 3x Days a Week)£35,000-£40,000About the CompanyHarnham is a well-known retailer offering a great opportunity for an ambitious CRO Specialist looking for a new challenge. If you want to work on innovative digital projects for a fast-growing company, this is the role for you.About the RoleIn this CRO Specialist...
-
Digital Conversion Specialist
4 weeks ago
Redditch, Worcestershire, United Kingdom Harnham Full timeCRO Specialist OpportunityJoin Harnham as a CRO Specialist and take on a role that encompasses the full lifecycle of conversion rate optimisation. About the RoleIn this challenging and rewarding position as a CRO Specialist, you will have the chance to ideate, execute and analyse split tests using Webtrends Optimize, working across a range of digital...
-
Financial Planning Analyst
4 weeks ago
Redditch, Worcestershire, United Kingdom Halfords Full timeRole OverviewAs a Financial Planning Analyst at Halfords, you will play a crucial role in delivering financial reporting, insight, and analysis to support business decision-making. This involves working closely with the Finance team to coordinate budgeting and planning processes, and providing support to the wider team.Key ResponsibilitiesUtilize company...
-
Solutions Analyst
2 weeks ago
Redditch, Worcestershire, United Kingdom Halfords Full timeRole SummaryThis is a varied role that will support the delivery of month end and provision of analytical support to our Marketing and Customer Teams. The role is involved across both our Retail and Autocentre divisions, providing key insights and commercial analysis to influence decisions and drive performance.Key ResponsibilitiesSupport the Business...
-
Strategic Financial Leader
2 days ago
Redditch, Worcestershire, United Kingdom undisclosed Full timeBromsgrove District & Redditch Borough CouncilsAmbitious councils require a skilled executive to drive growth and excellence.Serving a combined population of c.182,000, each Council has unique demographics and plans for the future.From community services to financial management, the ideal candidate will balance budgets and safeguard essential...
-
Agile Product Strategist
2 days ago
Redditch, Worcestershire, United Kingdom Halfords Full timeAbout the RoleAs a Digital Product Owner at Halfords, you will play a critical role in driving digital transformation and delivering successful projects. Your key responsibilities will include defining the product roadmap, prioritizing tasks, and ensuring clarity of outcomes.Key Accountabilities:Defining the product roadmap and prioritizing tasks.Owning the...
-
Product Ownership Expert
2 days ago
Redditch, Worcestershire, United Kingdom Halfords Full timeAbout This OpportunityWe are offering a competitive salary of £55,000 - £65,000 per annum, depending on experience, to a motivated and talented Digital Product Owner to join our dynamic team at Halfords. If you have a passion for digital transformation and a proven track record of delivering successful projects, we would love to hear from you.Job...
-
Customer Relationship Management Strategist
2 days ago
Redditch, Worcestershire, United Kingdom Harnham Full timeAbout the RoleHarnham is seeking a CRM Manager to lead one of their 3 key CRM functions, specifically focused on new or lapsed customers.Key ResponsibilitiesManage a team working on the end-to-end campaign lifecycle.Drive greater personalisation for customers.RequirementsGood experience in the CRM space.Benefits£40,000-£45,000 salary.How to ApplyPlease...
-
Technology Spend Analyst
3 days ago
Redditch, Worcestershire, United Kingdom Halfords Full timeAbout the RoleThis Commercial Finance Specialist position plays a pivotal role in optimising financial operations within the Technology department at Halfords Support Centre in Redditch.ResponsibilitiesAccountable for accurate technology spend tracking and analysis, ensuring alignment with business objectives.Liaise with stakeholders to provide timely and...
-
Data Science Leader
4 weeks ago
Redditch, Worcestershire, United Kingdom Halfords Full timeJob Title: Director of Data ScienceAbout the Role:We are seeking a highly skilled and experienced Director of Data Science to lead our data initiatives and influence business strategy through actionable insights. As a strategic leader, you will oversee a talented team of data scientists and analysts, crafting and executing a comprehensive analytics strategy...
-
Strategic Business Development Manager
4 weeks ago
Redditch, Worcestershire, United Kingdom Halfords Full timeJob PurposeWe are seeking a forward-thinking expert in Retail motoring, cycling, or Garage services markets to own the definition of how our products, services, and solutions solve customer needs in a credible and distinctive way.This role will play a key role in enabling competitive differentiation and growth in profitability by identifying industry trends...
-
Senior Software Engineer
1 month ago
Redditch, Worcestershire, United Kingdom Telxl Limited Full timeJob Title: Senior Software Engineer (Angular)Job Summary:We are seeking a highly skilled Senior Software Engineer to join our in-house development team at TelXL Limited. As a Senior Software Engineer, you will play a pivotal role in the transformation of our Voice (Vxp) product by migrating our legacy event-driven application to Angular for front-end and.Net...