Technical Support Specialist
16 hours ago
We are seeking a skilled System Engineer to join our UK support team under group brands that include Catalyst2, UKDedicated, and GURU Cloud.
This is a technical, hands-on role involving escalated internal and customer support matters, provisioning new services, managing systems, and mentoring other support teams' members.
The ideal candidate will have strong hosting platform experience, excellent knowledge of WordPress and other CMS/Ecommerce web apps, thorough understanding of key internet protocols and technologies, and strong troubleshooting skills.
Key responsibilities include providing escalated support to customers, deploying new customer services, system administration, and ongoing management and upgrades.
The successful candidate will be able to demonstrate a process-driven and security-focused mindset, excellent spoken and written English communications, strong organisational skills, customer service driven with commercial awareness, and an inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.
Requirements- Strong hosting platform experience covering cPanel, WHM, Plesk, and Windows Server.
- Excellent knowledge of WordPress and other CMS/Ecommerce web apps.
- Thorough understanding of key internet protocols and technologies from Domains & DNS to SMTP.
- Able to demonstrate and apply a process-driven and security-focused mindset.
- Understanding around programming languages; PHP, Python, and shell scripting.
- Strong troubleshooting skills.
- Knowledge of computer hardware diagnostics (Dell servers being an advantage).
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Technical Support Specialist
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