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Intune Technical Support Specialist

2 months ago


Reading, Reading, United Kingdom Microsoft Full time
Job Title: Intune Technical Support Engineer

About the Role

We are seeking a highly skilled Intune Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for owning, investigating, and solving complex customer technical issues, collaborating with internal teams, and leveraging troubleshooting tools and practices.

Responsibilities

  • Investigate and resolve complex customer technical issues
  • Collaborate with internal teams to provide technical support
  • Develop and maintain technical knowledge and skills
  • Engage with Microsoft Engineering teams to investigate product defects and develop automation techniques

Requirements

  • Hands-on experience in technical support, technical consulting, or information technology
  • Experience working in a global customer service environment resolving complex technical issues
  • Knowledge of sys-admin, active directory, and SCCM-Config Manager
  • UK Citizenship required

Language Qualification

English Language: fluent in reading, writing, and speaking

Knowledge of additional languages is an added advantage

Benefits

  • Industry-leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

About Microsoft

Microsoft's mission is to empower every person and organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.