Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Engineer to join our Technology team on a full-time, permanent basis. As a key member of our team, you will be responsible for providing 2nd line technical support to end-users, ensuring seamless service delivery and maintaining high standards of IT security and infrastructure.
Key Responsibilities- Provide remote and onsite technical support to end-users, troubleshooting and resolving issues in a timely and efficient manner.
- Prioritize workload to ensure service levels are maintained, managing and closing incidents and service requests via our helpdesk ticketing system.
- Proactively replace end-of-life assets, ensuring accurate disposal or recycling of old devices.
- Administer mobile devices via our MDM platform and SIM card connections, maintaining accurate asset inventory of IT hardware.
- Ensure changes are made in accordance with change management guidelines and policies, providing support to projects as required.
We are looking for a candidate with a good working knowledge of maintaining IT security, infrastructure, and service standards. You should have experience of administering MDM platforms, such as Endpoint Manager (Intune), and an understanding of networking (Wireless, LAN, and WAN). Excellent interpersonal skills and a customer service focus are essential, as well as a keen attention to detail for maintaining accurate inventory data and documentation.
What We Offer- A competitive salary and pension scheme.
- A generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays.
- Huge discounts on all sorts of lovely food and award-winning products through our staff shop.
- Discounts on Cinema tickets, shopping, and earn cashback on purchases through Sodexo.
- Recognition awards and Incentives.
- Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
We welcome applications from all candidates, regardless of background or experience. We are committed to creating an inclusive and supportive work environment, where everyone feels valued and empowered to succeed. If you need any adjustments to our recruitment process, please let us know and we will do our best to support you.
-
Technical Service Specialist
3 weeks ago
Reading, Reading, United Kingdom Rise Technical Recruitment Full timeRole OverviewRise Technical Recruitment is seeking a skilled Technical Service Specialist to join their team. As a Field Service Technician, you will be responsible for inspecting, testing, and repairing niche equipment at various sites.Key ResponsibilitiesTravel to local sites to service and repair state-of-the-art equipmentReceive full, specialist training...
-
Technical Support Specialist
3 weeks ago
Reading, Reading, United Kingdom Platform Recruitment Full time £30,000 - £45,000Job Title: Technical Support SpecialistJob Summary: We are seeking a skilled Technical Support Specialist to provide first and second line technical support to our clients' international customers, distributors, users, and operators.Key Responsibilities:- Provide remote diagnosis, repairs, and in-house/on-site training to customers and distributors-...
-
Technical Support Specialist
3 weeks ago
Reading, Reading, United Kingdom Microsoft Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving complex customer technical issues.Responsibilities Respond to and resolve customer technical issues in a timely and professional manner Collaborate with internal...
-
Technical Support Specialist
2 weeks ago
Reading, Reading, United Kingdom IGEL Technology Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at IGEL Technology. As a Technical Support Specialist, you will be responsible for providing excellent technical support to our customers and partners.Key ResponsibilitiesProvide technical best practices for partners and customersWork through technical issues at an operating...
-
Technical Support Specialist
3 weeks ago
Reading, Reading, United Kingdom IGEL Technology Full timeAt IGEL Technology, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers and partners, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:Provide technical support to customers...
-
Technical Support Specialist
3 weeks ago
Reading, Reading, United Kingdom nGeneration Full timeJob Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at nGeneration. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the retail and hospitality industry.Key Responsibilities:Conduct daily visits to client locations to install, refurbish, and...
-
Technical Support Specialist
3 weeks ago
Reading, Reading, United Kingdom Platform Recruitment Full timeJob Title: Technical Support SpecialistJob Summary: We are seeking a skilled Technical Support Specialist to provide first and second line technical support to our international customers, distributors, users, and operators.Key Responsibilities:- Provide remote diagnosis, repairs, and in-house/on-site training to customers and distributors- Collaborate with...
-
Technical Support Specialist
3 weeks ago
Reading, Reading, United Kingdom nGeneration Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at nGeneration. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the retail and hospitality industry. Your primary role will be to identify and fix hardware and software issues,...
-
Technical Support Specialist
3 weeks ago
Reading, Reading, United Kingdom Stannah Full timeJob Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team at Stannah. As a Technical Support Specialist, you will play a key role in developing and executing a national improvement plan aimed at enhancing first-time fix (FTF) rates and reducing repeat call incidents.Your responsibilities will...
-
Technical Support Specialist
1 month ago
Reading, Reading, United Kingdom Adobe Full timeTechnical Support Role at AdobeAbout the OpportunityAs a Technical Support Specialist at Adobe, you will be part of a team that provides exceptional support to our strategic customers. With your experience in web development and web development applications, you will handle technical issues, ensure customers are set up for success, and work closely with the...
-
Technical Support Specialist
3 weeks ago
Reading, Reading, United Kingdom Microsoft Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving complex customer technical issues. You will work closely with customers to understand their needs and provide expert advice and guidance to resolve their...
-
Technical Support Specialist
3 weeks ago
Reading, Reading, United Kingdom Shift F5 Ltd. Full timeJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Shift F5 Ltd. As a Technical Support Specialist, you will be responsible for providing technical support and installation services for our IoT devices and sensors.Key Responsibilities:Conduct pre-installation surveys to assess site readiness and identify potential...
-
Technical Support Specialist
2 weeks ago
Reading, Reading, United Kingdom Stannah Full timeWe are seeking an experienced Lift Industry Professional to join Stannah as a Technical Support Specialist. This role will be instrumental in driving operational excellence and enhancing the customer experience.Job Summary:As a Technical Support Specialist, you will be responsible for analysing performance data, identifying areas for improvement, and...
-
Technical Support Specialist
4 weeks ago
Reading, Reading, United Kingdom Adobe Full timeTechnical Support RoleAbout the OpportunityAs a Technical Support Specialist at Adobe, you will be responsible for handling technical issues and ensuring our customers are set up for success. You will field questions, log, and work high-priority issues, speak with customers regularly, and handle customer issues while working with the extended Adobe Support...
-
Technical Support Specialist
4 weeks ago
Reading, Reading, United Kingdom Adobe Full timeTechnical Support RoleAbout the OpportunityAs a Technical Support Specialist at Adobe, you will be responsible for handling technical issues and ensuring our customers are set up for success. You will field questions, log, and work high-priority issues, speak with customers regularly, and handle customer issues while working with the extended Adobe Support...
-
Technical Support Specialist
3 weeks ago
Reading, Reading, United Kingdom Ten Human Resources Full timeWe are seeking a skilled Technical Support Specialist to join our team at Ten Human Resources. As a Double Glazing Product Expert, you will provide technical support and training to fabricators and installation companies, ensuring they have the knowledge and skills to install our aluminium windows and doors.Key ResponsibilitiesWork from home and in the field...
-
Technical Support Specialist
3 weeks ago
Reading, Reading, United Kingdom Stannah Full timeWe are seeking an experienced Lift Industry Professional to join our team as a Technical Support Specialist.As a Technical Support Specialist, you will play a crucial role in enhancing first-time fix (FTF) rates and reducing repeat call incidents.Key Responsibilities:Assist in identifying and targeting underperforming assets to improve first-time fix (FTF)...
-
Technical Support Specialist
3 weeks ago
Reading, Reading, United Kingdom Nsc Global Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Nsc Global. The ideal candidate will have a strong background in computer hardware, software, and networking, with excellent customer service skills and the ability to work effectively in a team environment.Key ResponsibilitiesProvide technical support and...
-
ICT Technical Support Specialist
3 weeks ago
Reading, Reading, United Kingdom Austin Fraser Full timeJob OpportunityAustin Fraser is seeking a skilled Technical Support Engineer to join their team on a permanent basis. The successful candidate will be responsible for providing technical assistance to customers, troubleshooting issues, and collaborating with other departments to deliver exceptional products and services.This role is ideal for individuals...
-
Technical Support Specialist
2 weeks ago
Reading, Reading, United Kingdom Punter Southall Group Full timeRole OverviewWe are seeking a skilled Technical Support Specialist to provide 2nd line IT & application support, as well as contribute to ongoing project work.Key responsibilities include gathering information on IT service issues, mapping operational business issues to the underlying application and infrastructure architecture, investigating and resolving...