Technical Support Specialist

4 weeks ago


Reading, Reading, United Kingdom newscientist - Jobboard Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our Technology team on a full-time, permanent basis. As a key member of our team, you will be responsible for providing 2nd line technical support to end-users, ensuring seamless service delivery and maintaining high standards of IT security and infrastructure.

Key Responsibilities
  1. Provide remote and onsite technical support to end-users, troubleshooting and resolving issues in a timely and efficient manner.
  2. Prioritize workload to ensure service levels are maintained, managing and closing incidents and service requests via our helpdesk ticketing system.
  3. Proactively replace end-of-life assets, ensuring accurate disposal or recycling of old devices.
  4. Administer mobile devices via our MDM platform and SIM card connections, maintaining accurate asset inventory of IT hardware.
  5. Ensure changes are made in accordance with change management guidelines and policies, providing support to projects as required.
About You

We are looking for a candidate with a good working knowledge of maintaining IT security, infrastructure, and service standards. You should have experience of administering MDM platforms, such as Endpoint Manager (Intune), and an understanding of networking (Wireless, LAN, and WAN). Excellent interpersonal skills and a customer service focus are essential, as well as a keen attention to detail for maintaining accurate inventory data and documentation.

What We Offer
  1. A competitive salary and pension scheme.
  2. A generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays.
  3. Huge discounts on all sorts of lovely food and award-winning products through our staff shop.
  4. Discounts on Cinema tickets, shopping, and earn cashback on purchases through Sodexo.
  5. Recognition awards and Incentives.
  6. Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Qualifications and Additional Information

We welcome applications from all candidates, regardless of background or experience. We are committed to creating an inclusive and supportive work environment, where everyone feels valued and empowered to succeed. If you need any adjustments to our recruitment process, please let us know and we will do our best to support you.



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