Holiday Park Customer Liaison Coordinator
12 hours ago
Haulfryn - South seeks a motivated and detail-oriented Customer Relations Administrator to join our team. This role is perfect for individuals who enjoy delivering exceptional customer experiences and working in a dynamic environment.
Key Responsibilities
- Provide primary support to owners, addressing inquiries and resolving issues efficiently.
- Assist new owners with the onboarding process, ensuring they understand park amenities, rules, and procedures.
- Manage ownership accounts, handle billing and payment queries, and maintain accurate records.
- Gather and log feedback from owners, assisting in resolving issues and enhancing their experience.
Requirements
- Previous experience in customer service or administration, ideally in the hospitality or property management industry.
- Strong verbal and written communication skills; able to communicate clearly and professionally.
- High level of attention to detail, with the ability to manage multiple tasks efficiently.
- Proactive and solution-oriented, able to anticipate owners' needs and work to resolve issues effectively.
Benefits
- Competitive salary of £24,960 per annum.
- Discounted holidays at our UK holiday parks.
- 50% discount on food.
- 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time).
- Company Sick Pay.
- Contributory Pension Scheme & Life Assurance/Life Cover.
- Training and Development Opportunities.
- And many more.
Why Work with Us?
Haulfryn is a family-owned business that values its employees and strives to create a warm and welcoming environment. We believe our unique culture and beautiful locations make us an ideal place to work.
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