Retail Store Manager
1 week ago
We're a dynamic and inclusive business built on doing the right thing and delivering exceptional quality, value, and service to every customer. Our store teams are at the heart of our business, and we're committed to building diverse and representative teams where everyone can bring their whole selves to work and be at their best.
Key Responsibilities
Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store.
Create the right culture, role modelling new digital ways of working and leadership behaviours.
Regularly review individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required.
Ensure all line management and people activities are delivered in accordance with company process and policy.
Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store.
Requirements
Proven ability to lead a high-performing management team to deliver excellent customer service and KPI's across the store.
Substantial understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
Successfully embeds change for lasting commercial impact and results.
Ensures all direct reports have performance objectives aligned to the business plan and reviewed regularly to reflect business changes.
About Us
We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We're committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Benefits
20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Competitive holiday entitlement with the potential to buy extra holiday days
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
A generous Defined Contribution Pension Scheme and Life Assurance.
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
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