Education Technology Support Specialist
4 days ago
Rm education technology has been pioneers of education since 1973. Our mission is to support the education sector by providing cutting-edge technology and resources that improve outcomes worldwide.
We have partnerships with schools, examination boards, central governments, and institutions to deliver innovative solutions that enrich the lives of learners at all stages of their lives.
Job Description: IT Support EngineerThis role is key in providing first-class support to education users. You will work collaboratively with the service desk to meet contractual targets, escalating when necessary while keeping customers informed.
Key Responsibilities:- Be the customer face of RM ensuring customers receive great service.
- Assist the service desk with delivering the IT managed support service.
- Provide technical assistance to school-based users and report service issues according to the service desk policies.
We offer a competitive salary of £40,000 per annum, private medical healthcare, life assurance, and a Group Personal Pension Plan. Some roles are also eligible for a performance-related bonus.
RequirementsTo be successful in this role, you will need excellent customer focus, problem-solving, and time management skills. You should also have excellent communication skills both verbally and in writing, as well as punctuality and the ability to prioritise your workload.
What We OfferWe strive to create an inclusive and welcoming environment for all, with opportunities for personal development and career progression.
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