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Housing Team Manager
2 months ago
Rooftop Housing Group is a dynamic and forward-thinking social business dedicated to delivering high-quality services that meet the evolving needs of our customers.
Job SummaryWe are seeking a highly motivated and experienced Team Leader - Neighbourhoods to lead our dedicated team of Neighbourhood Housing Officers. As a key member of our team, you will be responsible for delivering an excellent, consistent, and customer-focused frontline housing service.
Key Responsibilities- Lead and Motivate the Team: Inspire and manage a team of Neighbourhood Housing Officers to deliver outstanding customer service and achieve key performance targets.
- Customer Engagement: Act as a key point of contact for customers and local stakeholders, ensuring services are designed to meet their needs and improve their living environment.
- Project Delivery: Successfully deliver two housing-related projects annually, as agreed with the Neighbourhood Manager and Head of Housing.
- Service Excellence: Provide a proactive service in tenancy management, income recovery, anti-social behaviour, property management, and customer engagement.
- Community Development: Work collaboratively with internal teams and external agencies to support vulnerable customers, develop local lettings plans, and create successful new communities.
- Data Management: Oversee the collection and monitoring of key performance data, including arrears, property conditions, health and safety, and customer feedback.
- Compliance and Risk Management: Ensure all activities comply with relevant legislation, policies, and procedures, including safeguarding and health and safety regulations.
- Professional housing or related qualification at Level 3 (or working towards it).
- Strong knowledge of housing legislation and welfare benefits.
- Experience in multi-agency working and handling complaints effectively.
- Strong IT skills, including proficiency with Microsoft Office.
- A customer-focused approach with a commitment to delivering high-quality services.
- Full and current driving license with the use of a vehicle for business purposes.
We offer a comprehensive benefits package, including flexible working, holiday buying and selling scheme, and funded training and sponsored qualifications. We are committed to creating an inclusive culture that celebrates diversity throughout our teams and in the communities we serve.
