Customer Service Team Lead

1 month ago

Washington, Sunderland, United Kingdom END. Full time
Job Title: Customer Service Team Leader

About the Role:

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at END. As a key member of our Customer Service department, you will be responsible for leading a team of Customer Service Advisors and ensuring that we deliver exceptional customer experiences.

Key Responsibilities:

  • Lead and manage a team of Customer Service Advisors, providing guidance and support to ensure they meet their performance targets.
  • Develop and implement effective processes and procedures to improve customer satisfaction and reduce escalations.
  • Collaborate with other teams to ensure seamless communication and coordination.
  • Conduct regular performance reviews and provide coaching and development opportunities to team members.
  • Identify and implement opportunities for process improvement and efficiency gains.
  • Ensure compliance with company policies and procedures.
  • Develop and maintain strong relationships with internal stakeholders, including the Customer Service Manager and Assistant Manager.

What We're Looking For:

  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer experiences.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Ability to work autonomously and as part of a team, with a flexible and adaptable approach.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and career progression.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and dedicated team.

About Us:

END. is a leading provider of customer service solutions, dedicated to delivering exceptional customer experiences. We are passionate about helping our customers achieve their goals and are committed to providing a supportive and inclusive work environment.

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